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Browse Our Top Rated Customer Service Agents


Sheila A.Customer care specialist, Kenya
$10 /hr
5 Years Exp.
0 Followers
I have extensive experience in Customer Service Management where I am responsible for elimination of waste projects, increasing productivity, improvin...Read More
Engineer M.arslan customer support, Pakistan
$16 /hr
0 Years Exp.
0 Followers
I have experience of 2 year in customer care services . Having well communication skills, good English grammar and vocabulary. Can easily understand t...Read More
Anjea N.Customer service officer, Philippines
$100 /hr
9 Years Exp.
0 Followers
Certified customer service officer for the last 9years
Sunita M.Customer care executive, India
$7 /hr
2 Years Exp.
0 Followers
I am a graduate with the good communication skills & having the experience of customer services.
Im a professional graphic designer with additional skills in powerpoint and overall office professional 365 including azure, i have worked as a consul...Read More
I am a licensed professional teacher who is currently working as a free lance online English teacher. I have worked in various Education set up, resea...Read More
I have extensive clerical experience, and customer service representative as a customer finance specialist. I am excellent in verbal, written, communi...Read More
Taiye F.Customer service specialist, Nigeria
$14 /hr
7 Years Exp.
0 Followers
I am a certified customer service specialist with experience as a quality auditor. I have 7 years experience in same
Ashraf Mr., Lebanon
$2 /hr
4 Years Exp.
0 Followers
I am an undergraduate that has been working for four years now. Have worked as a cashier in Spinneys for 8 months back in 2014. Then switched for work...Read More
Samii O.Front desk assistant, Philippines
$25 /hr
10 Years Exp.
0 Followers
I am a certificate passer of Microsoft Office Specialist and web designer for online portals. I also have 10mons experience in a BPO company handling...Read More
Lady B.Customer Service Representative, Philippines
$10 /hr
3 Years Exp.
0 Followers
I'm a Subject Matter Expert handling On the Job Training agents for 7 months and on going. I've been in a BPO industry for 3years handling p...Read More
Ilyas E.Customer service agent, Canada
$15 /hr
1 Years Exp.
0 Followers
I am a computer science student with experience in customer service and gaming
Deja B.Industrial Part Time Worker, United States
$12 /hr
10 Years Exp.
0 Followers
NATIVE ENGLISH SPEAKER...USA My name is Deja Bryant. I am from Los Angeles, CA, but currently live in the Philippines. I hold an associates degree i...Read More
Shannoya R.Customer Service Quality Analyst, Jamaica
$10 /hr
3 Years Exp.
0 Followers
I'm a Customer Care Quality Analyst with over three years of experience in the the B.P.O industry providing and training others to provide excell...Read More
Chitu C.client relationship, Malawi
$50 /hr
5 Years Exp.
0 Followers
im a engineering graduate and have experiece in customer service and client relationship management . I work and achieve my target and i focus only on...Read More
Godfrey Malay Customer Care Specialist, Philippines
$6 /hr
5 Years Exp.
0 Followers
I am a call center professiinal with over 5 years experience.
Clarenz C.bussiness analysis, Philippines
$6 /hr
7 Years Exp.
0 Followers
I am very passionate to work in every field or task that the management given me and performed them above expectation.
Muhammad Usama A. Accountant, Pakistan
$15 /hr
5 Years Exp.
0 Followers
I always looking for new experience So you can see a lot of experience from different fields Allahamdulilla till now i learnt a lot of things. Work as...Read More
Andrei B.English teacher and Freelancer , Malaysia
$15 /hr
13 Years Exp.
0 Followers
I have worked with many companies that have developed my customer service outlook. I have worked with Audi for 3 years and then got my Bachelors of Bu...Read More
Catherine Administrative assistant, Kenya
$8 /hr
6 Years Exp.
0 Followers
I am a certified customer care administrator with 6 years of experience. Broad knowledge in customer retention, product knowledge, marketing, branding...Read More
Joana C.Senior Process Engineer, Philippines
$4 /hr
6 Years Exp.
0 Followers
I have 6 years working experience as a Customer service representative and as a Senior Process Engineer. i can work remotely and make sure that i have...Read More
-Shopify Customer Support using Gorgias -PAYPAL manual adding tracking codes -Assist Paypal concerns (refund, cancellation of orders and disputes)...Read More
I am a former customer service representative for almost 2 years both inbound and outbound calls and 1 year experience from being a technical support...Read More
Nicole G.Customer Service Agent, Philippines
$15 /hr
21 Years Exp.
0 Followers
I have handled customer email support for 21 months. This includes composing an email reply for every email (32+ emails per day) each with different c...Read More
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Articles Related To Customer Service Agents


In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or services, and they are often the only communication a customer has with a company.

 

To become a customer service representative, you need to be an excellent communicator. You should have the ability to converse with anyone since customer service representatives talk to multiple people throughout the day. There is no educational requirement needed to become a customer service representative, but a high school diploma and previous work experience are often preferred. Becoming a customer service representative is also a great entry-level job.

 

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

 

Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

 

General customer-service training may focus on procedures for answering questions, information about a company's products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

 

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

 

Important Qualities for Customer Service Representatives

  1. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.
  2. Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.
  3. Interpersonal skills. Representatives should be able to create positive interactions with customers.
  4. Listening skills. Representatives must listen carefully and understand a customer's situation in order to assist them.
  5. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
  6. Problem-solving skills. Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

What our users are discussing about Customer Service Agents