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Browse Our Top Rated Customer Service Agents

Deniece A.flexible analyst, Philippines
$12 /hr
3 Years Exp.
I graduated B.s Industrial Engineering and worked as purchaser to to a manufacturing company who is a supplier of aircraft interior components and thu...Read More
Susan Manning Administrator, Jamaica
0 Years Exp.
I am a certified professional secretary. I have a weath of experience in data entry, customer service and sales working in call centres both online an...Read More
If you need someone to get your job done, let me help you with that! Job done, is not define as completed task, but how your clients feel about it. Le...Read More
Chand S.Customer support /sales agent , Pakistan
$4 /hr
6 Years Exp.
I have 6 years experience of call center jobs where the most prominent projects I have experience on are travel agent ,injuries claim etc
Basim Medical verification agent, Pakistan
$4 /hr
4 Years Exp.
I am a supervisor at Lal Tech of the Insurance verification department. I have experience in customer services for more than 3 years.
Jeniffer M.Customer service specialist, Philippines
$5 /hr
4 Years Exp.
I have 4 year experience in BPO industry.
Larafe D.Teacher, Philippines
$6 /hr
6 Years Exp.
I graduated as bachelor of arts in literature and education earner i can teach. I am a former customer service for 6 months and a recruitment associat...Read More
Pearl C.Spanish CSR / Registered Nurse, Philippines
$8 /hr
6 Years Exp.
I am a registered nurse by profession but worked in so many jobs before. Critical thinking and problem solving skills are my best asset. I've bee...Read More
Margarita Guest Service Assistant, Philippines
$15 /hr
3 Years Exp.
I am a well experienced Guest Service Assistant in a five star hotel who managed to do multi tasking jobs in any hospitality industry. A very friendly...Read More
Baishali H.Customer service associate, India
$7 /hr
0 Years Exp.
I work for Amazon.in where i am a customer service associate and also do data entry work and content writing part time,story and poem writing is my ho...Read More
Eric Committed Team player, Canada
$8 /hr
6 Years Exp.
I a certified hospitality team leader and call center customer service representative who goes above and beyond the call of duty to execute tasks assi...Read More
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Articles Related To Customer Service Agents

In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or services, and they are often the only communication a customer has with a company.


To become a customer service representative, you need to be an excellent communicator. You should have the ability to converse with anyone since customer service representatives talk to multiple people throughout the day. There is no educational requirement needed to become a customer service representative, but a high school diploma and previous work experience are often preferred. Becoming a customer service representative is also a great entry-level job.


Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.


General customer-service training may focus on procedures for answering questions, information about a company's products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.


In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.


Important Qualities for Customer Service Representatives

  1. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.
  2. Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.
  3. Interpersonal skills. Representatives should be able to create positive interactions with customers.
  4. Listening skills. Representatives must listen carefully and understand a customer's situation in order to assist them.
  5. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
  6. Problem-solving skills. Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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