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Browse Our Top Rated Customer Service Agents


Jonathan Analyst, Nigeria
$15 /hr
4 Years Exp.
0 Followers
I am a certified professional customer care agent, 100% accuracy in proofreading and word editing. I have over 4 years experience in customer care ser...Read More
Maureen Economist, Kenya
$3 /hr
2 Years Exp.
0 Followers
I am recent graduate of economics and sociology with 2 years experience in sales and marketing, data entry, investment services, customer care service...Read More
Carol V.Subject Matter Expert, Philippines
$4 /hr
2 Years Exp.
0 Followers
I am a good communicator. I have a massive training of it for four years in college and I used to work in a BPO company as supervisor. One of my expe...Read More
Sudeep S.Senior Customer service Exxecutive, India
$3 /hr
10 Years Exp.
0 Followers
Hi, I am a experienced customer service executive for majorly U.S based processes. I have worked for customer service industry now for more than 10 y...Read More
Tonisha B.Customer Service Representative, Canada
$11 /hr
7 Years Exp.
0 Followers
I am a customer service representative with over 7 years of experience ,I've worked with both small and large companies providing exceptional se...Read More
Mario M.Customer Service Agent , United States
$17 /hr
5 Years Exp.
0 Followers
I am a trained and certified police officer. I have been involved in the field of customer service over five years at Amazon customer central. I am a...Read More
Ritchyl Q.Virtual Assistant / Customer Service Support , Philippines
$5 /hr
2 Years Exp.
1 Followers
I have good experience as Customer Service Support, Financial Specialist, Sales Representative, for 3 years in the BPO industry. I have worked as Virt...Read More
I am a customer service representative with 3 years of experiences who worked to improve sale performance for my past company. Aiming to utilize my sk...Read More
Bernadette C.Bern's Profile, Philippines
/hr
0 Years Exp.
0 Followers
To show my skill and ability in terms of customer Service.
Kene Customer Experience Executive, Nigeria
$100 /hr
6 Years Exp.
0 Followers
I am a professional customer experience executive with the ability to turn visitors to customers.
Marwa I.Customer care agent , Chile
$15 /hr
2 Years Exp.
0 Followers
I have management degree and I worked as customer care agent for more than 2 years
Pooja B.Category Manager, Mauritius
$20 /hr
5 Years Exp.
0 Followers
I am a candidate who is extremely familiar with the responsibilities associated with the role Account Executive, and can perform them confidently. Giv...Read More
Peter I.it services, Lebanon
$15 /hr
7 Years Exp.
0 Followers
I am skilled in networking, computer assembly, computer repair, hardware and software maintenance, with 7 years of experience. Call center agent for...Read More
Shemiah Zia Dizon Technical Support/Customer Support, Philippines
$6 /hr
2 Years Exp.
0 Followers
I am a Call Center agent for 2 years and a homebased ESL teacher for a year.
Sanjay T.Business manager, India
$10 /hr
11 Years Exp.
0 Followers
Customer service industry experience 11 years, currently operation manager
Punitha M.Customer care, Malaysia
$20 /hr
3 Years Exp.
0 Followers
I can type fast and I can persuade people and talk to customer calmly.
Hassan E.Customer Service Specialist, Morocco
$5 /hr
7 Years Exp.
0 Followers
I am a specialist in customer service in both inbound and outbound calls, with more than 7 years of experience, i have worked in several projects, in...Read More
Karen Joy G.Virtual Assistant , Philippines
$5 /hr
5 Years Exp.
0 Followers
I am a Customer Service Communication expert. I do phonecalls inbound and outbound. I do answering emails. I have an experience in Drop shipping I k...Read More
Jason Gordon Call Center Agent, Canada
$14 /hr
8 Years Exp.
0 Followers
I am a Customer Service Expert working in the call centers here in Jamaica, over 8 years now. I Have experience in telesales, Customer Service, Reserv...Read More
Roxanna M.Business Professional, Jamaica
$7 /hr
10 Years Exp.
0 Followers
I am a professional who thrives well in the excitement of a fast-paced office. As a top customer service associate with my previous employer, I'v...Read More
Am a certified Graphics Designer on Magazines, Banners, Flyers, Cards, Calendars, Logo etc and a typesetting. With 5+ years experience. I work with C...Read More
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Articles Related To Customer Service Agents


In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or services, and they are often the only communication a customer has with a company.

 

To become a customer service representative, you need to be an excellent communicator. You should have the ability to converse with anyone since customer service representatives talk to multiple people throughout the day. There is no educational requirement needed to become a customer service representative, but a high school diploma and previous work experience are often preferred. Becoming a customer service representative is also a great entry-level job.

 

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

 

Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

 

General customer-service training may focus on procedures for answering questions, information about a company's products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

 

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

 

Important Qualities for Customer Service Representatives

  1. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.
  2. Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.
  3. Interpersonal skills. Representatives should be able to create positive interactions with customers.
  4. Listening skills. Representatives must listen carefully and understand a customer's situation in order to assist them.
  5. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
  6. Problem-solving skills. Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

What our users are discussing about Customer Service Agents