Hire the best
Live Chat Operator Experts

Find talented Live Chat Operator Experts

Get Started

Hire Trusted Freelancers for your project

More than 150,000 freelancers ready to tackle any kind of project

How it works

Post a job

Define your project

What you need in as much detail as possible. We will connect you with top talented ready to work freelancers best suitable for your requirement around the world, or near you.

Proposals

Find your expert

Get qualified proposals within 24 hours. Compare bids, reviews, and prior work. Interview favorites and hire the best fit. Auto proposal will help for urgent hiring

Communicate

Communicate

Use Toogit Messenger to chat, share files, and track project milestones from your desktop or mobile with realtime updates.

Payment

Pay Securely

Pay securely through Toogit's Partial/Full Payment system. Simply create invoices for project milestones, and only release the funds when you are 100% satisfied with the work completed.

Browse Our Top Rated Live Chat Operator Experts


Bestof C.Data Entry Specialist, Philippines
$4 /hr
2 Years Exp.
0 Followers
I have worked as a Live Chat Support for 1 year and 5 months. I've also worked as a Data Entry Specialist.
Wael Finance accountant , Lebanon
$2 /hr
5 Years Exp.
0 Followers
I am a master graduate in Accounting and Finance, currently working a full time job, but looking to make some extra income during my free time, it cou...Read More
Hafiz Farrukh M.Senior CSR & Digital Marketer, Pakistan
$18 /hr
3 Years Exp.
0 Followers
Hi - #Toogit #Family! I'm #lookingfor a good #opportunity in the #CallCenters #industrial Area. I'm looking for a "#Quality #Execu...Read More
Bags In T.online marketing, Philippines
$5 /hr
5 Years Exp.
0 Followers
I am a 3years online seller. I handle chat inqueries, customer support, shipping documents, customer related concerns and handling email concerns.
I have experience within the Customer Service feild for little over 4 years, I have worked with reputable companies who have trained me well. I have a...Read More
Ikema W.Custom Support Manager, Jamaica
$10 /hr
4 Years Exp.
0 Followers
I have a Bachelor Degree in Education. I have experience in the BPO sector with customer service and customer support. I've worked remotely as a...Read More
Nicola F.Customer Service Representative, Philippines
$3 /hr
10 Years Exp.
0 Followers
My previous job experience was with BPO companies for 2 years and I can understand what was the caller needs and I'm proud to say that I'm e...Read More
Olutuyo A.Photographer and Retoucher., Nigeria
$10 /hr
3 Years Exp.
0 Followers
I am a certified urban planner and designer, who is very skilled in digital photography and retouching. i also have a very keen knowledge of customer...Read More
Jhonalyn R.Chat operator, Philippines
$3 /hr
5 Years Exp.
0 Followers
Hi, I am responsible for answering queries and assisting customers through chat. I have possessed the skills, training and work experience to be able...Read More
Aple P.Customer Service Analyst, Philippines
$6 /hr
2 Years Exp.
0 Followers
I am a certified Customer Service Agent with 2 years experience with different kind of Line of Business such as healthcare insurance, technical chat s...Read More
Jessa Mae BPO personnel, Philippines
$3 /hr
3 Years Exp.
0 Followers
I am a tenured call center agent and virtual assistant
Jen P.Fraud Analyst, Risk Management, Philippines
$10 /hr
6 Years Exp.
0 Followers
Chats, emails and calls.
Gravity Official M.Customer service representatives , Canada
$10 /hr
2 Years Exp.
0 Followers
I'm a customer service representatives with 2 year experience, at the time doing sales, tech support and chat support.
Kanav T.Chat support agent, India
$14 /hr
5 Years Exp.
0 Followers
I have experience in Chat support. Now looking for full time support from home
Muhammad Ahmad Customer Service Agent, Pakistan
$3 /hr
0 Years Exp.
0 Followers
Organized and motivated able to apply time management and organizational skills in various environments. Seeking to join as an administrative assistan...Read More
Jawad Virtual Assistant, Pakistan
$5 /hr
5 Years Exp.
0 Followers
am a business professional with experience in different fields. Five years of experience with a strong customer service, web research, and data entry...Read More
247 S.Ticket, Chat, Phone, Social Support Agent, Pakistan
$4 /hr
5 Years Exp.
0 Followers
Is it accurate to say that you need a live talk operator? Look no further. I will deal with any client questions by means of live chat concerning your...Read More
Special G.Call center agent, Jamaica
$16 /hr
1 Years Exp.
0 Followers
I am speedy typer with 1 year call center experience in which I learned to assist customers in a timely manner way. My interest is in typing, live ch...Read More
WORK EXPERIENCES:  June 2019 - Present Chat Operator Textingfactory.com (online) Work from home.  April 2017 - Present Freelancer Upwork (onl...Read More
Zachary A.Technical Support Specialist, Malaysia
$16 /hr
10 Years Exp.
0 Followers
An IT professional with more than 10 years technical support and customer service experience. Well rounded researcher, making use of available resourc...Read More
Chinenye E.Live chat agent,, Nigeria
$15 /hr
2 Years Exp.
0 Followers
I am a certified live chat agent who have worked with a logistic company for one year and eight months.
Kouba L.Costumer Service Agent, Jamaica
$13 /hr
10 Years Exp.
3 Followers
I am a Certified Front Desk Agent, I have over a year of work experience. My interactive skills with others is very professional, Fun and most importa...Read More
Pamela Customer Support Specialist, Philippines
$7 /hr
10 Years Exp.
0 Followers
I have 10 years of experience in different field and line of business. Primarily related to customer service which includes chat support, case managem...Read More
Eriberto S.Chat Engagement Specialist, Philippines
$6 /hr
20 Years Exp.
0 Followers
I am a well trained Chat Support Specialist with 6 yrs solid experience handling account of one of the big 4 wireless companies in the United States o...Read More
Sarah Mae Nilo General Virtual Assistant, Philippines
$4 /hr
4 Years Exp.
0 Followers
I am Self-motivated, Fast Learner, Willing to learn, Organized and efficient, Goal-oriented, I am a hard worker and very proactive, I have attention...Read More
Hannah Gabrielle Customer Service Representative, Philippines
$4 /hr
3 Years Exp.
0 Followers
I am 22 years old, hard worker, smart and of good moral character. I wish to put into use my knowledge and skills in the service of the people while a...Read More
Ladysmen 0.Accounting Clerk/Officer, Singapore
$3 /hr
2 Years Exp.
0 Followers
I graduate taking the course computer science but I enjoy being in an accounting industry
To view more profile join Toogit

Get Started
 



Are you looking for Live Chat Operator Freelance Job? We’ll help you find the perfect matching job here

Top Earning Freelancers

Syed Rameez H.

Syed Rameez H.

Mobile Developer
Shilpi G.

Shilpi G.

Full stack frontend developer
Shital S.

Shital S.

QA Engineer
Pratik

Pratik

Web and Mobile Developer

Articles Related To Live Chat


Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.

 

Here are 14 tips from the support documentation of world leaders in providing best customer service. I hope these will help you in improving your customer service.

 

  1. Practice sympathy, Patience, and Consistency: Some of your customers will be full of queries, some just chatty, and others plain mad. You must be ready to handle all of them and provide the same level of service every time.
  2. Good customer Service may be a Continuous Learning process: Every customer is unique and each support situation is totally different. In order to handle surprises, sense a customer’s mood, address new challenges consequently, you've got to be willing to stay learning. Strive to have a deep understanding of your customer’s challenges and still search for better ways to deal with them.
  3. Train customer service agent for understanding product detail: The training and development program must cover all aspects of how to deal with issues, talk to customers, and resolve problems.  Apart from that, your team should believe in and understand your product before they are sent out with the task of pacifying a customer. If your team does not know the product or the service well enough, then they will not have enough knowledge to tackle an issue.
  4. Solving a problem as soon as possible: When customers complain, your team must acknowledge the issue quickly and try to resolve it timely.
  5. Use technology to assist them: Customer support can only be performed accurately if we mix the technology with the humanistic approach.
  6. Add live chat to your website: Live chat can help your customer support team to interact with the customer in depth so that the customer can get resolved his queries easily.
  7. Use customer service templates: It’s important to keep your standards high and your response times low. Don’t waste keyboard strokes for every basic and common question. Build professional templates so you can respond to customer with ease and professionalism.
  8. Maintain a positive attitude: It is very important that your team keep a positive and bright attitude when managing your customers. If you maintain an accommodating and inviting attitude, then you will easily avoid conflicts.
  9. Apologize for any inconvenience: Whatever the issue, and whatever role your company played in the issue, you need to apologize to the customer. If the consumer’s credit card did not work, tell them you’re sorry for their inconvenience or that it happened.
  10. Listen to your customer: One of the simplest ways in which to serve your customer is by listening to them from the beginning. Most customers contact or reach bent on your support team to when they want to convey a message or a problem. Therefore, the first and most important thing you can do is to hear them out completely.
  11. Never say “I don’t know”: When your team represents your business, they need to speak as if the business itself is speaking. So, once an executive says “no”, Customer instantly diminishes the value of your business. “No” isn't an answer. If a customer is facing a difficulty, then your team should try and resolve it, one way or another.
  12. Admit your mistakes: If you mess up, admit it, even if you discover your mistakes before your customers do. Admitting you messed up builds trust and restores your customer’s confidence in your service. It also allows you to control the situation, re-focus the customer’s attention, and fix the problem.
  13. Follow up after a problem is solved: Follow up with your customers to ensure their issues were resolved properly and that they were satisfied with the service. Give them a call, send them an email etc.
  14. Always close conversations correctly: Every conversation you close with a customer should end with you saying “Is there anything else I can do for you today? I’m happy to help!”

 

Everyone should be feeling the customer’s pain points. When your whole company is encouraged to be involved in customer service, knowledge of problems, bugs, and features becomes illuminated for the entire team. There’s no faster way to make improvements that drive your business forward.

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

Articles Related To Live Chat


14 Customer Service Tips from best customer service teams
14 Customer Service Tips from best customer servic...
Customer Service

Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them. Here are 14 tips from the s...

Read More
Customer Service Representative
Customer Service Representative
Customer Service

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues....

Read More

What our users are discussing about Live Chat