Hire the best
Phone Support Experts

Find talented Phone Support Experts

Get Started

Hire Trusted Freelancers for your project

More than 150,000 freelancers ready to tackle any kind of project

How it works

Post a job

Define your project

What you need in as much detail as possible. We will connect you with top talented ready to work freelancers best suitable for your requirement around the world, or near you.

Proposals

Find your expert

Get qualified proposals within 24 hours. Compare bids, reviews, and prior work. Interview favorites and hire the best fit. Auto proposal will help for urgent hiring

Communicate

Communicate

Use Toogit Messenger to chat, share files, and track project milestones from your desktop or mobile with realtime updates.

Payment

Pay Securely

Pay securely through Toogit's Partial/Full Payment system. Simply create invoices for project milestones, and only release the funds when you are 100% satisfied with the work completed.

Browse Our Top Rated Phone Support Experts


I spent 8 years working in customer service and have been in different roles. I am an experienced customer service representative, a trainer (supporti...Read More
Devaughn Customer Success Expert, Jamaica
$15 /hr
5 Years Exp.
0 Followers
I am experienced in Customer Service, with over 5 years experience, I will nothing but an asset to your organization. With experience in Phone Support...Read More
Kimosha Patient Service Representative , United States
$13 /hr
5 Years Exp.
0 Followers
Patient Service Representative who answers a high volume of incoming calls while handling in- person inquiries from clients and colleagues. Flexible...Read More
Samuel BUSINESS DEVELOPMENT HEAD & SALES MANAGER, Philippines
$14 /hr
7 Years Exp.
0 Followers
Career Objective Experienced: Customer service professional with 7+ years in call centers and hospitality services Efficient: Adept at handling va...Read More
Nishant Support Specialist, India
$15 /hr
6 Years Exp.
0 Followers
Customer service focused Technical Support Specialist with 6 years career experience in help desk environments. Highly adept in systems analysis diagn...Read More
Prince Gabriel M.Seasoned Customer service representative, Kenya
$10 /hr
5 Years Exp.
0 Followers
I will provide you with top notch and efficient Customer service, team management. data entry, admin and virtual assistant work due to my experience 7...Read More
Farhana Customer Support Agent, Bangladesh
$7 /hr
2 Years Exp.
0 Followers
I am Farhana Sarmin providing customer service for about 2 years. I am reliable, hardworking and able to work with a team and lead the team also....Read More
Mridul S.Data Analyst, India
$2 /hr
19 Years Exp.
0 Followers
I have 19 years of experience as an IT Professional (Software and hardware),diagnose computer problems, monitor computer processing systems, install s...Read More
Sandeep P.Customer Support, India
$6 /hr
8 Years Exp.
0 Followers
I have over 6 years of experience working as a Virtual Assistant. I have successfully completed hundreds of projects on a various freelance platform i...Read More
Laila S.Customer service representative , Philippines
$5 /hr
1 Years Exp.
0 Followers
I’ve been working for over a year now as a customer service representative
Nico M.Technical support , Philippines
$4 /hr
0 Years Exp.
0 Followers
I am an engineering student, that wanted to explore my talent and acquired knowledge in making some interesting job.
Prabha S.Virtual assistant, India
$10 /hr
0 Years Exp.
0 Followers
Have 5 months experience as a business development executive. My primary job was to create a database, market the product, coordinate with the client...Read More
Cristina V.Business professional, Philippines
$7 /hr
1 Years Exp.
0 Followers
I am willing to learn anything especially in any fields of business. Im also adapted to change
Niknik Z.Logistics Analyst, Philippines
$30 /hr
0 Years Exp.
0 Followers
I am certified logistics Analyst for 5years in this kine of industry
Feyidamilola S.Technical Support, Nigeria
$8 /hr
2 Years Exp.
0 Followers
In a world that is fast-paced, the link between IT and business is now so hardwired that it is almost impossible to imagine one without the other. Put...Read More
Karren Joy L.Customer Service Representative, Philippines
$3 /hr
4 Years Exp.
0 Followers
Hi I'm Karren Joy Librea from Davao, Philippines. I am very interested to apply for this job. I know am capable of doing such tasks since I have...Read More
Tamara H.Customer Service Representative , United States
$18 /hr
11 Years Exp.
0 Followers
I have 10+ years experience in the retail industry as a Customer Service Representative as well as Office and Sales Floor Management experience.
Latoya Hard worker and fast responder , United States
$12 /hr
7 Years Exp.
0 Followers
I am more than experienced when dealing with customers and there needs,needing support.
Ayush Cloud consultant , India
$9 /hr
4 Years Exp.
0 Followers
I'm a professional having 4 years of experience in customer support, application support, PROD support, server level support and a strong hold of...Read More
Ange C.windows and NETWORK Administration , India
$20 /hr
6 Years Exp.
0 Followers
I've 4 years experience in windows and network admin field and also having experience in G-suite admin, emc storage , office 365. also 3 years ex...Read More
Subhasri P.Support Engineer, India
$3 /hr
2 Years Exp.
0 Followers
I am an MCA qualified and technical support/production support executive having experience of more than 2years.
Naresh S.Customer Service Representative, India
$0 /hr
8 Years Exp.
0 Followers
I am proficient in providing technical and customer support through different channels: phone, chat, e-mail, remote sessions. I have more than 7 years...Read More
Sudipta C.Article writer, India
$1 /hr
0 Years Exp.
0 Followers
I am in banking and finance for past 3 years. I had freelance article writting experience of about 1 year.
Piyush Pro Blogger, India
$10 /hr
2 Years Exp.
0 Followers
THE WIZARD OF WORDS! I turn thoughts into business! I am a post graduate with 2 years of experience in business writing. I have created successful...Read More
Tamekia Administrative Support Professional, United States
$15 /hr
15 Years Exp.
0 Followers
Dedicated and focused Administrative Support who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve pr...Read More
To view more profile join Toogit

Get Started
 



Are you looking for Phone Support Freelance Job? We’ll help you find the perfect matching job here

Top Earning Freelancers

Syed Rameez H.

Syed Rameez H.

Mobile Developer
Shilpi G.

Shilpi G.

Full stack frontend developer
Shital S.

Shital S.

QA Engineer
Pratik

Pratik

Web and Mobile Developer

Popular How-To's in Phone Support category


 
How to migrate wordpress website files and databas...
Web Development

Moving websites between hosts is a big challenge for all site owners. With a WordPress site, we have to move all our plugins, themes, and the database. Once they are relocated, the...

Read More

Skills related to Phone Support

Articles Related To Phone Support


A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

A virtual assistant (VA) is a professional who provides administrative and support gigs. These can range from invoicing clients on a regular basis to managing a one-time project. Thanks to the wonders of email, instant messaging, conference calls, and video chat, your virtual assistant works remotely—he or she could be on the other side of the country, or even in another country—which means you don’t have to worry about finding additional office space.

 

Working from home, on your set schedule, from your own comfort, and earn more is not always as glamorous as it might seem. Becoming a Virtual Assistant it requires time and patience, along with some smart work. 

 

Assuming that you are clear with the basics of Virtual Assistant profession and know about the resources to find a Virtual Assistant services, let’s move on to how you can be more effective working as a Virtual Assistant.

 

How to become an Efficient Virtual Assistant?

Being an top professional Virtual Assistant is not rocket science and could be mastered with a little effort and patience. Given the high competition for these jobs, you need to stand out from your competition to land higher paying services.

 

Which basic skills make me a top virtual assistant?

Before you go on your virtual assistant journey, It is mandatory to make sure that you possess all the basic skills required. An ideal and successful virtual assistant would be on par with the basic skill-set required.

 

So do you think you have a good hold on the basic skills? Let’s go through a few basic skills expected by each client. Develope these skills and get hired today:

 

Comfortable with using Windows / Mac.

 

More than 45 words per minute.

 

Know how to use Internet and emailing.

 

Know the basics of social media marketing.

 

Have a good time and resource management skills.

 

Have a good understanding of newsletter creation.

 

Smartness

 

What should I do first to play experienced virtual assistant role?

 

Since 2007, virtual assistance has become a very in-demand field, and is seeing steady growth each year. With the numbers in mind, and the growing rate of business done online, it is no surprise that several virtual assistance companies have been born. These companies hire men and women from all across the world to work remotely and offer their clients the online support they need.

 

This is very good news for the brand new virtual assistant, because it means there are options for you to get a steady stream of work, steady paychecks, and professional support and training in the field. You can become a strong assistant very quickly, and then decide if you’d like to move up in the company or branch out on your own. Just be sure never to sign a non-compete agreement if you plan to eventually go it alone.

 

Learn about the basic ideas for the following term:

Customer Support

Processing Online Orders

Wordpress Maintainance

Keyword Research

Content Research

Email Management

 

Must have required tools for being a good virtual assistant

A right tool-set is a power in the hands of VA to build a legacy out of nothing. Make sure you have got nothing but the best tools before you jump in the market to play a solid role of virtual assistant.

A phone (cell or landline)

A good computer/laptop that works perfectly.

At least two up to date browsers.

A good email client.

Skype or other chat software.

A good speed Internet connection.

A perfect reminder device which tells or update you about your upcoming challenges.

These are just the basic tools required, and most of the people would mostly satisfy the criteria.

 

Can I work on fixed schedule as a Freelance Virtual Assistant

No matter you work locally or remotely, nothing is going to work for you if you neglect the importance of a fixed schedule. Although virtual assistant allows you flexibility from your home office, that doesn’t mean you wake up suddenly at the wake of the night and start working.

 

Make a habit of working during the same hours of the day, every day. You don’t need a 9-5 schedule, but a schedule is a must to get the most out of your work. Make a schedule as per the times when you are at your best with least distractions and day in day out, work during the same hours.

 

What strategy need to build?

If having a plan is good, having a plan B is a must. So, for every plan that you make, have an alternative plan ready to execute. Things might not always work out the way you planned them to, so having a backup plan will help you in the long run.

Build a strategy of how many hours you’re willing to work,

Where you’re going to work,

What about your taxes,

You should continue making a plan, and you will end up with more questions to be answered even before you accept your first service.

 

How to satisfy my customer’s as a virtual assistant?

Deliver more: When was the last time you over delivered and your customer couldn’t stop singing your songs? For customers to sing your song you need to provide that rare high-quality service. So it’s always good to deliver more, surprise your customers and keep them happy.

 

Don’t always do everything to earn more and at least sometimes do for the love of it. I love making people happy and go the extra mile to deliver more than anyone expects. Go out of your way to leave a legacy in whatever you do. Make people remember you for what you’ve done rather than as a man who’s always bugging about the next paycheck.

 

In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or services, and they are often the only communication a customer has with a company.

 

To become a customer service representative, you need to be an excellent communicator. You should have the ability to converse with anyone since customer service representatives talk to multiple people throughout the day. There is no educational requirement needed to become a customer service representative, but a high school diploma and previous work experience are often preferred. Becoming a customer service representative is also a great entry-level job.

 

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

 

Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

 

General customer-service training may focus on procedures for answering questions, information about a company's products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

 

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

 

Important Qualities for Customer Service Representatives

  1. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.
  2. Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.
  3. Interpersonal skills. Representatives should be able to create positive interactions with customers.
  4. Listening skills. Representatives must listen carefully and understand a customer's situation in order to assist them.
  5. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
  6. Problem-solving skills. Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Articles Related To Phone Support


Customer Service Representative
Customer Service Representative
Customer Service

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues....

Read More
Best Tips To Make You Most Popular Virtual Assistant
Best Tips To Make You Most Popular Virtual Assista...
Personal / Virtual Assistant

A virtual assistant (VA) is a professional who provides administrative and support gigs. These can range from invoicing clients on a regular basis to managing a one-time project. T...

Read More
How to become a customer service representative
How to become a customer service representative
Customer Service

In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or s...

Read More

What our users are discussing about Phone Support