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Browse Our Top Rated Social Customer Service Experts


Oluwaseun Sales Person and Digital marketer, Nigeria
$18 /hr
5 Years Exp.
0 Followers
I am a certified sales person and digital marketer having acquired 5years working experience
Buhari Customer analyst, Nigeria
$1 /hr
5 Years Exp.
0 Followers
I am still a student but I specialise in working with customers
I have been working for more than a decade with the following job experiences: - Customer Service Representative (Credit Card Collections) - 2 year...Read More
Bags In T.online marketing, Philippines
$5 /hr
5 Years Exp.
0 Followers
I am a 3years online seller. I handle chat inqueries, customer support, shipping documents, customer related concerns and handling email concerns.
Cynthia Project manager, Kenya
$8 /hr
4 Years Exp.
0 Followers
I have 4 years work experience in digital marketing and project management. I have acquired E-commerce site development skills, WordPress development,...Read More
Harish R.Service Delivery Manager, India
$25 /hr
20 Years Exp.
0 Followers
I have Service Delivery Manager experience more 10+ years,Can help Service Delivery in any aspects
Jael C.Process Analyst , Philippines
$0 /hr
4 Years Exp.
0 Followers
I have over 4 years of customer service/support, technical support experience handling all possible channels. Email, phone, chat and remote sessions....Read More
Faruk M.Quality Assurance Specialist , Bangladesh
$10 /hr
6 Years Exp.
0 Followers
Results-oriented professional with 5+ years of experience and a proven knowledge of conflict resolution , customer communication , and multi-site call...Read More
Tolulope I.Virtual assistant, Nigeria
$10 /hr
3 Years Exp.
0 Followers
Customer care agent for companies, meet customer needs online and also answers to bulk email. I can also do social marketing.
Jhonalyn R.Chat operator, Philippines
$3 /hr
5 Years Exp.
0 Followers
Hi, I am responsible for answering queries and assisting customers through chat. I have possessed the skills, training and work experience to be able...Read More
Moyosore Customer support , Nigeria
/hr
3 Years Exp.
0 Followers
I am a customer relations and public relations professional. I have mastered the art of relating and keeping a good and friendly relationship with cli...Read More
Watson K.Customer Success, India
$15 /hr
8 Years Exp.
0 Followers
I’m a Customer Service Specialist who loves to mentor and develop team members. I was a Customer Service Rep for Serco and then a Senior Executive at...Read More
Guria CSR, Saudi Arabia
/hr
0 Years Exp.
0 Followers
Hello!! Everyone I'm an enthusiastic and hardworking person ready to provide you good quality work. Let me take the opportunity to win your trust...Read More
Gabriel E.Medical Doctor, Kenya
$20 /hr
1 Years Exp.
0 Followers
I am a Medical Doctor who trained in Belgium at the Antwerpen University. I know French and English perfectly.
Yewande A.Customer care representative , Nigeria
/hr
2 Years Exp.
0 Followers
I’m a certified human resource manager having 2 years of experience
Irfan Y.Freelancer, India
$11 /hr
2 Years Exp.
0 Followers
I am freelancer who can do any online gig!
Gravity Official M.Customer service representatives , Canada
$10 /hr
2 Years Exp.
0 Followers
I'm a customer service representatives with 2 year experience, at the time doing sales, tech support and chat support.
Abhradeep G.Customer Relationship Management, India
$6 /hr
2 Years Exp.
0 Followers
Hi I am a customer relationship manager with 2 years of experience in this field. I am adept at multi-tasking, email handling, chat support and overal...Read More
Oma Writer and beauty professional, Nigeria
$20 /hr
5 Years Exp.
0 Followers
I am an excellent writer, business analyst and entrepreneur with over 5 years experience in content writing, customer service and beauty. I love to sw...Read More
Shawn L.Educator/contractor , Jamaica
$15 /hr
8 Years Exp.
0 Followers
I have a diploma in education, with a Bachelor's degree in Social work. I have 2 years teaching experience and over 8 years of other fields and o...Read More
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Articles Related To Social Customer Service


In every era, marketing has evolved based on what the customer is using. If you go back in history, you can see that at times when customers used Radio, it gave birth to radio advertising and marketing. Next, we got the boom of televisions, it is one of the widely used device globally, which allowed the companies to reach a mass audience with TV ads. Even today TV advertising is one of the most used advertising strategies for companies. Since the boom of the Internet, more customers started using the Internet, which gave birth to a new era of marketing originally called Internet marketing, which is now called Digital Marketing.

 

Now a days, we frequently hear the term Digital marketing we all think that we reasonably understand what actually it is. This thinking sometimes limits the scope and opportunity that the complete Digital marketing landscape will actually offer, which is why, when it involves nailing it down, we either turn dumbfounded or get stuck. To come out of such scenarios, it is important to know different types of Digital marketing opportunities that are available to your business. According to Salesforce, 75th of Total marketing Budget will head to Digital marketing.

 

Digital marketing depends upon the kinds of audience interactions. It revolves around managing and harnessing of various types of Digital marketing Channels and many varieties of Digital marketing services.

 

Digital marketing encompasses all marketing efforts that use an electronic device or the internet. Businesses leverage digital channels like search engines, social media, email, and their websites to connect with current and prospective customers.

Why companies use digital marketing?

  1. Internet Users: As per the internet usage stats, 40% of the world population is using the internet.
  2. Mobile Phones: Most of the users globally today use mobile phones for communication. As per a report 4.77 billion mobiles phone users globally, which will increase to 5.07 billion by 2019.
  3. Targeting the Audience: In traditional marketing strategies, it is very difficult to advertise to the target audience with specific demographics & details. Today with digital marketing we have so many customised & personalised methods to target the audience exclusively.
  4. Low Cost and High ROI: Most of the small and medium scale companies rely mostly on digital marketing strategies due to its low cost and high return on investment.

Digital Marketing Types

  1. Search Engine Optimisation: SEO is the process of optimising your website to "rank" higher in search engine results pages, thereby increasing the amount of organic (or free) traffic your website receives. The channels that benefit from SEO include Website, Blogs or Info-graphics.
  2. Content Marketing: CM denotes the creation and promotion of content assets for the purpose of generating brand awareness, traffic growth, lead generation, and customers. The channels that can play a part in your content marketing strategy include Blogs posts, Ebooks and whitepaper, info-graphics, online brochures and look-books.
  3. Social Media Marketing: SMM promotes your brand and your content on social media channels to increase brand awareness, drive traffic, and generate leads for your business. The channels you can use in social media marketing include Facebook, Twitter, Instagram, linked In, Snap-chat, or google+.
  4. Pay-Per-Click: PPC is a method of driving traffic to your website by paying a publisher every time your ad is clicked. One of the most common types of PPC is Google AdWords, which allows you to pay for top slots on Google's search engine results pages at a price "per click" of the links you place. Other channels where you can use PPC include Paid ads on Facebook, Promoted Tweets on Twitter.
  5. Email Marketing: Companies use email marketing as a way of communicating with their audiences. Email is often used to promote content, discounts and events, as well as to direct people toward the business's website.

Digital Marketing Strategies

Here is a list of five simple digital marketing strategies that any business owner can implement to help their business grow:

  1. Setting a goal: Digital marketing is a great way for small businesses to prosper, but going into the method blindly can leave you with a jumbled mess. A lot of strategy and precision goes into digital marketing and having a goal helps you recognise what to focus on.
  2. Creating a Marketing Funnel: The most successful businesses have a good marketing funnel in place. A marketing funnel is when you map out a customer’s journey from when a customer is a complete stranger to once they become a lead, then put certain methods in place that may encourage them to move through this funnel. Things like lead magnets, calls to action, opt-ins and offers are all effective pieces of a funnel. You’ll consider a marketing funnel in four parts: Awareness, Interest, Desire, and Action.
  3. Developing a call-to-action: A call-to-action (CTA) is a picture or text that prompts visitors to take action, like subscribe to a newsletter, read a webinar or request a product demo. CTAs should direct people to landing pages, wherever you'll collect visitors’ contact info in exchange for a valuable marketing offer. In that sense, an effective CTA results in more leads and conversions for your web site. This path, from a click on a CTA to a landing page, illustrates a lot of desired process of lead generation.
  4. Creating an Effective Lead magnet: The idea behind a lead magnet is to trade information. You supply something like a free download of a white paper, but in order to complete the download the individual has to fill out a form that will provide you with more information about them. You’ll use the information you gather to interact with them more as they progress through your funnel.
  5. Driving Traffic: There a variety of ways you can drive traffic to your website.
  • Quality Content: Use content like blog posts, press releases and articles on authority websites. Insert links to various places on your web site inside this content to create your brand name through exposure and drive traffic to your website.
  • Keyword Strategy: Inserting related keywords into content will help your content and website show up in more search results, this leads to higher volumes of web traffic.
  • Website Optimisation: Ensuring that your website is optimised and functioning at its best is essential. People don’t want to visit a website that doesn’t work properly.
  • Social Media: Use engaging social media posts to attract more traffic to your site. Using pictures, video, and other relevant media will help your posts get more engagement.

 

We have many different specialisations so you will have different options to start your career.

  1. Digital marketing strategist
  2. Digital marketing executive
  3. SEO analyst
  4. Social media specialist
  5. Google AdWords specialist
  6. Email marketing specialist
  7. Web Analyst
  8. Online reputation manager

If you’re a good marketer, and you’ve done your marketing planning, you recognize your content creation gets a little easier. To be a decent marketer, you actually do need to go through your business goals and objectives, realize your target market, and have a decent idea of a content strategy, with themes like lifestyles, products, and news. You’ll even build a monthly schedule with general concepts for what you’ll be posting about to best engage your follower.

If you are a marketer and in charge of running a company Facebook Page for a small startup or a large multinational corporation, one thing is just about the same, you can almost be sure that you can find your target audience on Facebook.

Why we need best content for Facebook? Well, Facebook has over 2.75 billion people that log in every month is reason enough. However, while your target audience is surely out there, reaching them is easier said than done, because not only do you have to keep an eye on things like trends and algorithm changes, but you also need to pay attention to the quality of the content you post on your company page.

Tips:

  1. Follow relevant industry blog: Finding inspiration on industry specific blogs is one of the most effective things you can do your company Facebook Page from a promoting standpoint. First, you'll be ready to find content that is both useful to your audience and relevant to what your company is doing. Second, those blogs are usually updated on an everyday basis with all the latest developments and news, which means that you can never miss out on anything important, and neither will your followers.
  2. Make use of customer feedback: Customer feedback is not only a great way to connect along with your audience and improve your customer service and the quality of your products, however it may also serve as a valuable source of inspiration. This involves reading about what your audience is talking regarding in the comment section on your Facebook Page, as well as their posts, checking your email on regular basis, and monitoring all the mentions your company has received on social media.
  3. Post a variety of content: On your Facebook page, you’ll want to share a variety of content like Blog post, Photos, Press Release and videos.
  4. Choose profile and cover images which are recognizable: Make sure that your cover image and profile picture are recognizable. As far as your profile picture is concerned, it will not only be displayed on your profile, but it will also be visible inside Facebook Search, and right next to each post and comment you make on Facebook.
  5. Get inspired by your competitors: Getting inspired by your competition without copying them and then doing it better than them is the best-case scenario. If your competitors are posting high-quality pictures of their product, you can improve upon that and post a picture featuring several of your products, and then invite your followers to interact by asking a specific question.
  6. Try selecting a monthly topic: One idea in makes an attempt to stay follower engaged is to select a unique topic for every month. Talk about and post links to sites that cover that topic. Having a different topic, you address every month demonstrates that you have a continuous online presence, making you appear much more interesting.
  7. Offer value: Your Facebook page is a great venue for updates on your business, but don’t get carried away. People don’t want or need an in-depth report on your latest company feature. Try including a regular weekly or monthly feature, such as a “discount of the week” with a special offer on a product or service. Let everyone know this is an ongoing feature, so they’ll come back next time as well.
  8. Avoid lengthy posts: You might realize each aspect of your business fascinating, but a long, rambling posts can never get likes, shares and comments you’re looking for. If you would like everyone read your posts, keep them short and sweet, usually between 100-250 characters.

How to get Skilled Content Writers

Hire and work with the best Content Writers on Toogit. Content Writers on Toogit are highly skilled and talented. Hiring Content Writers on Toogit is quite affordable as compared to a full-time employee and you can save up to 50% in business cost by hiring Content Writers on Toogit. Hiring Content Writers on Toogit is 100% safe as the money is released to the Freelancer only after you are 100% satisfied with the work.

A virtual assistant (VA) is a professional who provides administrative and support gigs. These can range from invoicing clients on a regular basis to managing a one-time project. Thanks to the wonders of email, instant messaging, conference calls, and video chat, your virtual assistant works remotely—he or she could be on the other side of the country, or even in another country—which means you don’t have to worry about finding additional office space.

 

Working from home, on your set schedule, from your own comfort, and earn more is not always as glamorous as it might seem. Becoming a Virtual Assistant it requires time and patience, along with some smart work. 

 

Assuming that you are clear with the basics of Virtual Assistant profession and know about the resources to find a Virtual Assistant services, let’s move on to how you can be more effective working as a Virtual Assistant.

 

How to become an Efficient Virtual Assistant?

Being an top professional Virtual Assistant is not rocket science and could be mastered with a little effort and patience. Given the high competition for these jobs, you need to stand out from your competition to land higher paying services.

 

Which basic skills make me a top virtual assistant?

Before you go on your virtual assistant journey, It is mandatory to make sure that you possess all the basic skills required. An ideal and successful virtual assistant would be on par with the basic skill-set required.

 

So do you think you have a good hold on the basic skills? Let’s go through a few basic skills expected by each client. Develope these skills and get hired today:

 

Comfortable with using Windows / Mac.

 

More than 45 words per minute.

 

Know how to use Internet and emailing.

 

Know the basics of social media marketing.

 

Have a good time and resource management skills.

 

Have a good understanding of newsletter creation.

 

Smartness

 

What should I do first to play experienced virtual assistant role?

 

Since 2007, virtual assistance has become a very in-demand field, and is seeing steady growth each year. With the numbers in mind, and the growing rate of business done online, it is no surprise that several virtual assistance companies have been born. These companies hire men and women from all across the world to work remotely and offer their clients the online support they need.

 

This is very good news for the brand new virtual assistant, because it means there are options for you to get a steady stream of work, steady paychecks, and professional support and training in the field. You can become a strong assistant very quickly, and then decide if you’d like to move up in the company or branch out on your own. Just be sure never to sign a non-compete agreement if you plan to eventually go it alone.

 

Learn about the basic ideas for the following term:

Customer Support

Processing Online Orders

Wordpress Maintainance

Keyword Research

Content Research

Email Management

 

Must have required tools for being a good virtual assistant

A right tool-set is a power in the hands of VA to build a legacy out of nothing. Make sure you have got nothing but the best tools before you jump in the market to play a solid role of virtual assistant.

A phone (cell or landline)

A good computer/laptop that works perfectly.

At least two up to date browsers.

A good email client.

Skype or other chat software.

A good speed Internet connection.

A perfect reminder device which tells or update you about your upcoming challenges.

These are just the basic tools required, and most of the people would mostly satisfy the criteria.

 

Can I work on fixed schedule as a Freelance Virtual Assistant

No matter you work locally or remotely, nothing is going to work for you if you neglect the importance of a fixed schedule. Although virtual assistant allows you flexibility from your home office, that doesn’t mean you wake up suddenly at the wake of the night and start working.

 

Make a habit of working during the same hours of the day, every day. You don’t need a 9-5 schedule, but a schedule is a must to get the most out of your work. Make a schedule as per the times when you are at your best with least distractions and day in day out, work during the same hours.

 

What strategy need to build?

If having a plan is good, having a plan B is a must. So, for every plan that you make, have an alternative plan ready to execute. Things might not always work out the way you planned them to, so having a backup plan will help you in the long run.

Build a strategy of how many hours you’re willing to work,

Where you’re going to work,

What about your taxes,

You should continue making a plan, and you will end up with more questions to be answered even before you accept your first service.

 

How to satisfy my customer’s as a virtual assistant?

Deliver more: When was the last time you over delivered and your customer couldn’t stop singing your songs? For customers to sing your song you need to provide that rare high-quality service. So it’s always good to deliver more, surprise your customers and keep them happy.

 

Don’t always do everything to earn more and at least sometimes do for the love of it. I love making people happy and go the extra mile to deliver more than anyone expects. Go out of your way to leave a legacy in whatever you do. Make people remember you for what you’ve done rather than as a man who’s always bugging about the next paycheck.

 

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