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Browse Our Top Rated Technical Support Experts


Mark Lloyd Customer Service Executive (Fraud Detection), Philippines
$8 /hr
3 Years Exp.
0 Followers
I am a customer service executive in a financial company. I have been working in this field for more than a year now. Recently, within the same compan...Read More
January Ann F.Senior Systems Administrator , Philippines
$11 /hr
13 Years Exp.
0 Followers
• Oversee and support conversion related issues during Albertsons to Safeway system timeline. • Handles creation and termination of users in Right Fax...Read More
Maroine Trabelsi Technical Trainer, Poland
$11 /hr
2 Years Exp.
0 Followers
I am a techical trainer for a Support Service Desk in IBM. I provide guides, trainings and updates about the daily issues which nature can be multiple...Read More
I am hardworking individual who has more than 10 years of working experience Under my belt.I would like to attain the said position to help your com...Read More
Heherson B.Your Virtual IT Manager, Project Manager, Philippines
$20 /hr
5 Years Exp.
0 Followers
I have around 11 years of professional experience in Information Technology. After working as an IT Support in BPO industry. I built my I.T Leadership...Read More
Akash Senior technical process executive, India
$9 /hr
2 Years Exp.
0 Followers
I have completed my masters in computer science. Now I'm doing technical job related banking and over the ticketing tools
Thwayyib O.IT Technical Support, Qatar
$11 /hr
10 Years Exp.
0 Followers
IT infrastructure administration & Support with more than 10 years of experience in managing Microsoft Desktops, AD, server 2008R2& Server 201...Read More
Salvador Perico Admin Officer/Document Controller, Qatar
$10 /hr
10 Years Exp.
0 Followers
Reliable and enthusiastic Admin Officer/Document Controller offering 5 years of experience in office environments.Enthusiastic and well-organized Ad...Read More
Reygie C. Robles Marketing and Appointment setting., Philippines
$5 /hr
6 Years Exp.
0 Followers
Good day! This is Reygie C. Robles. I've been with the sales and marketing industry for almost 6 years now. I've handled different line of...Read More
I have over 5 years of customer service experience which I consider to be my better and more natural talent. I have experience in administrative suppo...Read More
Geo-ed Digital Client Care Representative, Philippines
$3 /hr
9 Years Exp.
0 Followers
I am a Customer Care Representative with 9 years of experience. I have experience in handling Dental & Medical insurance inquiries for more than 5...Read More
Kiley I do a little bit of everything, United States
$14 /hr
8 Years Exp.
0 Followers
I do a little bit of everything from project management to administration assistant to Information Security/QA. I am looking for a remote work from ho...Read More
Maria Fatima Social Media Management, Philippines
$5 /hr
8 Years Exp.
0 Followers
I started working in a BPO (Business Process Outsourcing) industry for almost 8 years. I have experienced in Technical Support, Customer Service, Emai...Read More
Edgar Web Developer, Kenya
$20 /hr
9 Years Exp.
0 Followers
Has a wealth of hybrid experience, over 8 years in Graphic Design, UX/UI Design, Web Development/programming to system administration. Edgar is an Ope...Read More
Raymond L.Technical Support Specialist/ Customer Service, Philippines
$3 /hr
4 Years Exp.
0 Followers
I'm from BPO for more than 4 years as customer service and technical support specialist. Part of my previous job was doing various admin task suc...Read More
Juan David L.Customer Support and Technical Sales Specialist, Philippines
$11 /hr
10 Years Exp.
0 Followers
I have a solid track record of working in a Five Star Airline and Hotel company. Providing the best Customer Service is what these brands are known fo...Read More
I have 2 years experience in customer service working with customers via call. I also have techinal support experience working with customers via chat...Read More
Khushboo V.Technical support, India
/hr
2 Years Exp.
0 Followers
I have 2 years experience as windows desktop and server support engineer
Savio M.IT Professional, India
$20 /hr
14 Years Exp.
0 Followers
My Name is Savio Martins, I have an experience of 14 years in International Bpo Sector, By Profession i am a Hardware and Network Engineer, I have wor...Read More
Elie IT Quality Assurance, Lebanon
$10 /hr
9 Years Exp.
0 Followers
I hold a bachelor in Computer science and i have 10 years of experience in technical support, Network Administration and IT Quality Assurance with gre...Read More
Sheikh S.Network and Telecom Engineer, Lebanon
$14 /hr
3 Years Exp.
0 Followers
i am a certified Cisco with 2 years experience. with 5 years using linux server and setup services using programming languages like python and java...Read More
Villuri S.Network Engineer, India
$34 /hr
4 Years Exp.
0 Followers
I am Certified in CCNA. Good hands on experience on Networking
Charlene O.Senior Associates in Operations for Technical Support, Philippines
$2 /hr
4 Years Exp.
0 Followers
I've been in the BPO industry for 4 years now. I am experienced on data entry on both CRM and Salesforce. I also handled Claims Assist for one of...Read More
Vinci Y.Administrative Assistant/Freelance Writer/Editor, Philippines
$15 /hr
5 Years Exp.
0 Followers
I'm a jack of all trades with expertise in the fields of management, social media, customer service, quality assurance, writing and editing. I...Read More
Having 5 years of experience in Application and Production support with SQL, Linux as skill sets. Worked with major companies with Java and Dot net ap...Read More
Hannah Grace C.Jobseeker, Philippines
/hr
3 Years Exp.
0 Followers
A dynamic and self-motivated individual pursuing her degree in Communication Arts and Journalism with great passion for investigative journalism, publ...Read More
Reina Business & Management , Malaysia
$25 /hr
1 Years Exp.
0 Followers
A driven, independent, and self-motivated business graduate with interest in the market in various aspects. Entwined with core skills such as communic...Read More
Glydel L.Technical Support Engineer, Philippines
$8 /hr
1 Years Exp.
0 Followers
I have worked as a Technical Support Engineer and have background in programming.
Gev G.Customer service , Philippines
$23 /hr
0 Years Exp.
0 Followers
I am working for 4 years as Customer Service representative
Pramod Kumar Gupta Software Tester, India
$35 /hr
10 Years Exp.
0 Followers
I am a Software Testing/ Support professional with 10 years of experience looking for lead position
Joemar C.IT Officer, Philippines
$4 /hr
3 Years Exp.
0 Followers
I am Network engineer for almost 3 years and over all exposure to IT industry is more than 5 years
Anjan Sharma System Executive, India
$3 /hr
3 Years Exp.
0 Followers
i am technical support engineer , Carrying more than 3 years of experience on the same field. Skills: • Identification, installing and troublesho...Read More
I specializes in handling customers' concerns, issues, and inquiries; be it corporate or technical concern. I have been in the customer service a...Read More
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Skills related to Technical Support

Articles Related To Technical Support


In recent years, there has been a big surge in Cloud Computing Technologies. One such technology which has an immense impact on the world of computing is Salesforce.

 

Salesforce is customer relationship management (CRM) product, Salesforce also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics and application development.”

 

Before Salesforce, Customer Relationship Management (CRM) solutions were hosted on a company’s own server. Can imagine the cost and time it took for companies to have their own CRM solutions? Well, it used to take months or even years to set it up and the cost went up to millions of dollars. Even after setting up, they were extremely hard to use. The feasible solution is to building an affordable CRM software and delivering it entirely online as a service. This was the main idea behind Salesforce. Started as a Software as a Service (SaaS) company, Salesforce has grown into the fifth-largest software company in the world.

 

Salesforce will maintain to be a powerful area for the career opportunity. If the economy remains to grow, demand will maintain to exceeds, as a result, it provides better opportunities and higher salaries. If the economy declines, space will be more resistant to downturns than most, resulting in better job security.

 

Future of the CRM Market

Software as a service (SaaS) products have become increasingly popular and have driven the growth of the CRM market. It's predicted that SaaS CRM solutions will reach a deployment rate of 80 to 85% by 2025. Are you looking for CRM Marketer? Follow to reach your goal.

 

In the near term, the CRM software market is growing at a compound annual growth rate (CAGR) of 14%. The cloud-based CRM subsection of that market is growing at a compound annual rate of 22%.

 

Ninety-one percent of companies already using Salesforce admit that it helps their marketing teams maintain a strong voice with clients and consumers. What's more, 64% of marketers report that they place a higher value on maintaining existing clients than trying to acquire new ones, adding to the need for Salesforce. These numbers show that cloud-based CRM software will become a ubiquitous tool for client-driven companies around the world.

 

Salesforce is the top cloud-based CRM on the market. It has a market share of more than 15% and consistently generates upward of $1 billion more in revenue than its closest competitor. Salesforce has positioned itself well to take advantage of the future growth of the industry.

 

FROM NOTHING TO SALESFORCE ADMIN/DEVELOPER?

The great thing about Salesforce is when we start out we don’t need to know any programming languages. When we create business applications in Salesforce, a lot of it is “click development” or “click configuration” to create applications. Not to say this is “easy”, but it’s all learnable! I have a great belief that if we put our mind to it, we can achieve anything even if we and others think we can’t.

 

It’s odd that people from different industries don’t think they have transferable skills. I think this comes from the perception that Salesforce is a “technical system”. Salesforce is a system that enables companies to manage their day to day operations. That could be Sales, Service, Finance, Operations, Marketing, and Manufacturing! It can touch every part of a business. The businesses that implement it well, are those that consider it a business system that is enable and support their workforce. Those companies that think of Salesforce is an “IT system” and should be implemented by IT, but actually it’s a business system and should be run by the business. Because of this we still have invaluable experience that can complement a career in Salesforce.

  • Job roles available for Salesforce professional:
  • Project Manager
  • Salesforce Architect
  • Salesforce analyst
  • Salesforce consultant
  • Salesforce developer
  • Salesforce admin

 

HOW TO GET STARTED IN SALESFORCE?

First goal is getting a paid job working with Salesforce. To achieve this goal everything comes down to making your resume as attractive as possible to a new employer. I think this comes down to following areas:

 

CERTIFICATIONS

There are a lot of Salesforce Certifications. But I recommend the one to get first ‘Salesforce Certified Administrator’. The reason for this is it gives a good overview of the whole of the core Salesforce platform

 

EXPERIENCE

Create some app in Salesforce: Prove knowledge of Salesforce by creating some business apps in Salesforce. Salesforce provides free “Salesforce Developer Orgs” which is a fully functioning Salesforce tool but limited to a couple of user licenses and limited space. But we can create business apps within it. Then we can add this on CV that we have created, for example an invoice management application with approval processes and automation then this could go a good way in proving your ability with Salesforce.

 

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