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Business Analyst/Data Analytics professional with 10+ years of relevant work experience in the arena of Business Analysis, Data Visualization, Data An...Read More
Mayank Tiwari Data analyst, India
$0 /hr
1 Years Exp.
0 Followers
I am a freelancer work for offices.
Aditya PandeyData Analyst, India
$50 /hr
8 Years Exp.
0 Followers
I am working with Genpact(Gurgaon) as Data Analyst since 5 years. I maintain weekly/monthly reports depending upon the client's requirement. Tool...Read More
I m having four years of experience in business analysis to analyse web and app both platforms.
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Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.

 

Here are 14 tips from the support documentation of world leaders in providing best customer service. I hope these will help you in improving your customer service.

 

  1. Practice sympathy, Patience, and Consistency: Some of your customers will be full of queries, some just chatty, and others plain mad. You must be ready to handle all of them and provide the same level of service every time.
  2. Good customer Service may be a Continuous Learning process: Every customer is unique and each support situation is totally different. In order to handle surprises, sense a customer’s mood, address new challenges consequently, you've got to be willing to stay learning. Strive to have a deep understanding of your customer’s challenges and still search for better ways to deal with them.
  3. Train customer service agent for understanding product detail: The training and development program must cover all aspects of how to deal with issues, talk to customers, and resolve problems.  Apart from that, your team should believe in and understand your product before they are sent out with the task of pacifying a customer. If your team does not know the product or the service well enough, then they will not have enough knowledge to tackle an issue.
  4. Solving a problem as soon as possible: When customers complain, your team must acknowledge the issue quickly and try to resolve it timely.
  5. Use technology to assist them: Customer support can only be performed accurately if we mix the technology with the humanistic approach.
  6. Add live chat to your website: Live chat can help your customer support team to interact with the customer in depth so that the customer can get resolved his queries easily.
  7. Use customer service templates: It’s important to keep your standards high and your response times low. Don’t waste keyboard strokes for every basic and common question. Build professional templates so you can respond to customer with ease and professionalism.
  8. Maintain a positive attitude: It is very important that your team keep a positive and bright attitude when managing your customers. If you maintain an accommodating and inviting attitude, then you will easily avoid conflicts.
  9. Apologize for any inconvenience: Whatever the issue, and whatever role your company played in the issue, you need to apologize to the customer. If the consumer’s credit card did not work, tell them you’re sorry for their inconvenience or that it happened.
  10. Listen to your customer: One of the simplest ways in which to serve your customer is by listening to them from the beginning. Most customers contact or reach bent on your support team to when they want to convey a message or a problem. Therefore, the first and most important thing you can do is to hear them out completely.
  11. Never say “I don’t know”: When your team represents your business, they need to speak as if the business itself is speaking. So, once an executive says “no”, Customer instantly diminishes the value of your business. “No” isn't an answer. If a customer is facing a difficulty, then your team should try and resolve it, one way or another.
  12. Admit your mistakes: If you mess up, admit it, even if you discover your mistakes before your customers do. Admitting you messed up builds trust and restores your customer’s confidence in your service. It also allows you to control the situation, re-focus the customer’s attention, and fix the problem.
  13. Follow up after a problem is solved: Follow up with your customers to ensure their issues were resolved properly and that they were satisfied with the service. Give them a call, send them an email etc.
  14. Always close conversations correctly: Every conversation you close with a customer should end with you saying “Is there anything else I can do for you today? I’m happy to help!”

 

Everyone should be feeling the customer’s pain points. When your whole company is encouraged to be involved in customer service, knowledge of problems, bugs, and features becomes illuminated for the entire team. There’s no faster way to make improvements that drive your business forward.

In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or services, and they are often the only communication a customer has with a company.

 

To become a customer service representative, you need to be an excellent communicator. You should have the ability to converse with anyone since customer service representatives talk to multiple people throughout the day. There is no educational requirement needed to become a customer service representative, but a high school diploma and previous work experience are often preferred. Becoming a customer service representative is also a great entry-level job.

 

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

 

Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

 

General customer-service training may focus on procedures for answering questions, information about a company's products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

 

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

 

Important Qualities for Customer Service Representatives

  1. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.
  2. Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.
  3. Interpersonal skills. Representatives should be able to create positive interactions with customers.
  4. Listening skills. Representatives must listen carefully and understand a customer's situation in order to assist them.
  5. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
  6. Problem-solving skills. Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Python and Java both lay claims to being among the top five most popular programming languages at any given time, with Java usually just ahead of Python. However, Python’s popularity is growing at a tremendous rate, and Python overtake Java in 2018.

 

Python is a high-level, interpreted, interactive and object-oriented scripting language. Python was designed to be highly readable which uses English keywords frequently whereas other languages use punctuation and it has fewer syntactical constructions than other languages.

 

Java and Python have many similarities. Both languages have strong cross-platform support and extensive standard libraries. They both treat (nearly) everything as objects. Both languages compile to bytecode, but Python is (usually) compiled at runtime.

 

Python versus Java:

  1. Java language is more about syntax, if one can forget to add curly braces or semicolon in the end then this will show error as your output. But there is nothing like that with python there is no need of semicolon and curly braces in the end but python follows indentation process so that it will make your code readable.
  2. Java programming is statically typed means that one has to explicitly mention the data type of variable. If datatype (int, float, double, character) isn’t mentioned then the error can occur in program. Python is dynamically typed means if one has directly assigned a value to a variable at the runtime then it'll assume data type.
  3. Java codes are more complex than python codes. Try to write a hello world program in both then you'll observe the complexness of the code, four lines of code in Java and same hello world program in python are of 1-line code.
  4. Python has a large and robust standard library makes Python score over other programming languages. The standard library allows you to choose from a wide range of modules according to your precise needs. Each module further enables you to add functionality to the Python application without writing additional code.
  5. Python is an open source programing language, Python helps you to curtail software system development cost significantly. You’ll even use many open source Python frameworks, libraries and development tools to curtail development time without increasing development cost. You even have choice to select from a wide range of open source Python frameworks and development tools per your precise needs.
  6. Interpreted, with tools like IDLE, you can also interpret Python instead of compiling it. While this reduces the program length, and boosts productivity, it also results in slower overall execution.
  7. Python is considered to be the most favorable language for Machine Learning, Artificial Intelligence, IoT and much more.
  8. Python has a more unified support model than Java for the first time, and open source developers are focusing their efforts on the latest version of the language.
  9. After working on large projects in both languages, I feel secure saying that Python’s syntax is more concise than Java’s. It’s easier to get up and running quickly with a new project in Python than it is in Java.
  10. The most two popular frameworks for Python are Django and Flask. Flask is a micro web framework, it gives you the basic functionalities you’d need like routing requests without much overhead. Django is a more featured option and can help you build a powerful backend while capitalizing on efficiency and security, Django is equipped with a powerful ORM layer which facilitates dealing databases and performing different operations on the data.

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