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Vijay

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Hadoop Big Data Redhat 
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India
developer
Shruti Kulkarni

developer  


Hadoop Core Java Computer Security 
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India
Experienced Hadoop & AWS administrator.
Vikash Kumar

Experienced Hadoop & AWS administrator.  


Hadoop Hive Apache Kafka 
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United States
Workday HCM consultant with time management
Deepak Kumar

Workday HCM consultant with time management  


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Freelance Trainer  


Hadoop Big Data Spark 
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Datalamp Technologies

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India
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Ravi Prakash

Data Engineer  


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Vipul Singhal

Hadoop and spark developer  


Hadoop Big Data Apache Kafka 
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Database Architect
Sijo George

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Bipin

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Soufiane Maguerra

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Gururaj Gm

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Arbind Kumar

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India
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Balakrishna Janamala

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Sridhar Bandlamudi

Backend Engineer JAVA  


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Dipesh

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India
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Reddi Rakesh

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India
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Priya

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Hadoop Spark Python 
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Deepshi Rastogi

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DevOps | AWS | Programmer | Hadoop Administrator
Umesh Kumhar

DevOps | AWS | Programmer | Hadoop Administrator  


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India
Spak & Hadoop Data Analyst,
Digvijay Sawant

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Arvind Saigal

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Data Science cum Software Developer  


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Technical lead
Leeladhar Jangir

Technical lead  


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India
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Suraj

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Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.

 

Here are 14 tips from the support documentation of world leaders in providing best customer service. I hope these will help you in improving your customer service.

 

  1. Practice sympathy, Patience, and Consistency: Some of your customers will be full of queries, some just chatty, and others plain mad. You must be ready to handle all of them and provide the same level of service every time.
  2. Good customer Service may be a Continuous Learning process: Every customer is unique and each support situation is totally different. In order to handle surprises, sense a customer’s mood, address new challenges consequently, you've got to be willing to stay learning. Strive to have a deep understanding of your customer’s challenges and still search for better ways to deal with them.
  3. Train customer service agent for understanding product detail: The training and development program must cover all aspects of how to deal with issues, talk to customers, and resolve problems.  Apart from that, your team should believe in and understand your product before they are sent out with the task of pacifying a customer. If your team does not know the product or the service well enough, then they will not have enough knowledge to tackle an issue.
  4. Solving a problem as soon as possible: When customers complain, your team must acknowledge the issue quickly and try to resolve it timely.
  5. Use technology to assist them: Customer support can only be performed accurately if we mix the technology with the humanistic approach.
  6. Add live chat to your website: Live chat can help your customer support team to interact with the customer in depth so that the customer can get resolved his queries easily.
  7. Use customer service templates: It’s important to keep your standards high and your response times low. Don’t waste keyboard strokes for every basic and common question. Build professional templates so you can respond to customer with ease and professionalism.
  8. Maintain a positive attitude: It is very important that your team keep a positive and bright attitude when managing your customers. If you maintain an accommodating and inviting attitude, then you will easily avoid conflicts.
  9. Apologize for any inconvenience: Whatever the issue, and whatever role your company played in the issue, you need to apologize to the customer. If the consumer’s credit card did not work, tell them you’re sorry for their inconvenience or that it happened.
  10. Listen to your customer: One of the simplest ways in which to serve your customer is by listening to them from the beginning. Most customers contact or reach bent on your support team to when they want to convey a message or a problem. Therefore, the first and most important thing you can do is to hear them out completely.
  11. Never say “I don’t know”: When your team represents your business, they need to speak as if the business itself is speaking. So, once an executive says “no”, Customer instantly diminishes the value of your business. “No” isn't an answer. If a customer is facing a difficulty, then your team should try and resolve it, one way or another.
  12. Admit your mistakes: If you mess up, admit it, even if you discover your mistakes before your customers do. Admitting you messed up builds trust and restores your customer’s confidence in your service. It also allows you to control the situation, re-focus the customer’s attention, and fix the problem.
  13. Follow up after a problem is solved: Follow up with your customers to ensure their issues were resolved properly and that they were satisfied with the service. Give them a call, send them an email etc.
  14. Always close conversations correctly: Every conversation you close with a customer should end with you saying “Is there anything else I can do for you today? I’m happy to help!”

 

Everyone should be feeling the customer’s pain points. When your whole company is encouraged to be involved in customer service, knowledge of problems, bugs, and features becomes illuminated for the entire team. There’s no faster way to make improvements that drive your business forward.

A chatbot is an artificial intelligence powered piece of software in a device, application, web site or alternative networks that try to complete consumer’s needs and then assist them to perform a selected task. Now a days almost every company has a chatbot deployed to interact with the users.

 

Chatbots are often used in many departments, businesses and every environment. They are artificial narrow intelligence (ANI). Chatbots only do a restricted quantity of task i.e. as per their design. However, these Chatbots make our lives easier and convenient. The trend of Chatbots is growing rapidly between businesses and entrepreneurs, and are willing to bring chatbots to their sites. You might also produce it yourself using Python.

 

How do chatbots work?

There are broadly two variants of chatbotsRule-Based and Self learning.

  1. In a Rule-based approach, a bot answers questions based on some rules on that it is trained on. The rules outlined could be very easy to very complicated. The bots will handle easy queries but fail to manage complicated ones.
  2. The Self learning bots are those that use some Machine Learning-based approaches and are positively a lot of economical than rule-based bots. These bots may be of additional two types: Retrieval based or Generative.
    1. In retrieval-based models, Chatbot uses the message and context of conversation for selecting the best response from a predefined list of bot messages.
    2. Generative bots can generate the answers and not always reply with one of the answers from a set of answers. This makes them more intelligent as they take word by word from the query and generates the answers.

 

Building a chatbot using Python

NLP:

The field of study that focuses on the interactions between human language and computers is called Natural Language Processing. NLP is a way for computers to analyze, understand, and derive meaning from human language in a smart and useful way. However, if you are new to NLP, you can read Natural Language Processing in Python.

 

NLTK:

NLTK (Natural Language Toolkit) is a leading platform for building Python programs to work with human language data. It provides easy-to-use lexical resources such as WordNet, along with a suite of text processing libraries.

 

Importing necessary libraries

import nltk 

import numpy as np 

import random 

import string # to process standard python strings

 

Copy the content in text file named ‘chatbot.txt’, read in the text file and convert the entire file content into a list of sentences and a list of words for further pre-processing.

 

f=open('chatbot.txt','r',errors = 'ignore')

raw=f.read()

raw=raw.lower()# converts to lowercase

nltk.download('punkt') # first-time use only

nltk.download('wordnet') # first-time use only

sent_tokens = nltk.sent_tokenize(raw)# converts to list of sentences 

word_tokens = nltk.word_tokenize(raw)# converts to list of words

 

Pre-processing the raw text

We shall now define a function called LemTokens which will take as input the tokens and return normalized tokens.

 

lemmer = nltk.stem.WordNetLemmatizer()

#WordNet is a semantically-oriented dictionary of English included in NLTK.

def LemTokens(tokens):     

return [lemmer.lemmatize(token) for token in tokens]

remove_punct_dict = dict((ord(punct), None) for punct in string.punctuation) 

def LemNormalize(text):     

return LemTokens(nltk.word_tokenize(text.lower().translate(remove_punct_dict)))

 

Keyword matching

Define a function for greeting by bot i.e. if user’s input is greeting, the bot shall return a greeting response.

GREETING_INPUTS = ("hello", "hi", "greetings", "sup", "what's up","hey",)

GREETING_RESPONSES = ["hi", "hey", "*nods*", "hi there", "hello", "I am glad! You are talking to me"]

def greeting(sentence):

for word in sentence.split():

if word.lower() in GREETING_INPUTS:

return random.choice(GREETING_RESPONSES)

 

Generate responses

To generate a response from our bot for input queries, the concept of document similarity is used. Therefore, we start by importing necessary modules.

From scikit learn library, import the TFidf vector to convert a collection of raw documents to a matrix of TF-IDF features

from sklearn.feature_extraction.text import TfidfVectorizer

Also, import cosine similarity module from scikit learn library

from sklearn.metrics.pairwise import cosine_similarity

This will be used to find the similarity between words entered by the user and therefore the words within the corpus. This can be the simplest possible implementation of a chatbot.

Define a function response that searches the user’s vocalization for one or more known keywords and returns one of several possible responses. If it doesn’t find the input matching any of the keywords, it returns a response: “I’m sorry! I don’t understand you”

 

def response(user_response):

robo_response=''

sent_tokens.append(user_response)

TfidfVec = TfidfVectorizer(tokenizer=LemNormalize, stop_words='english')

tfidf = TfidfVec.fit_transform(sent_tokens)

vals = cosine_similarity(tfidf[-1], tfidf)

idx=vals.argsort()[0][-2]

flat = vals.flatten()

flat.sort()

req_tfidf = flat[-2]

if(req_tfidf==0):

robo_response=robo_response+"I am sorry! I don't understand you"

return robo_response

else:  robo_response = robo_response+sent_tokens[idx]

return robo_response

 

I have tried to explain in simple steps how you can build your own chatbot using NLTK and of course it’s not an intelligent one.

I hope you guys have enjoyed reading.

Happy Learning!!!

NLP is a branch of data science that consists of systematic processes for analyzing, understanding, and deriving information from the text information in a smart and efficient manner. By utilizing NLP and its parts, one can organize the massive chunks of text information, perform various automated tasks and solve a wide range of issues like – automatic summarization, machine translation, named entity recognition, relationship extraction, sentiment analysis, speech recognition, and topic segmentation etc.

 

NLTK (Natural Language Toolkit) is a leading platform for building Python programs to work with human language data. It provides easy-to-use interfaces to lexical resources like WordNet, along with a collection of text processing libraries for classification, tokenization, stemming, and tagging, parsing, and semantic reasoning, wrappers for industrial-strength NLP libraries.

 

NLTK has been called “a wonderful tool for teaching and working in, computational linguistics using Python,” and “an amazing library to play with natural language.”

 

Downloading and installing NLTK

  1. Install NLTK: run pip install nltk
  2. Test installation: run python then type import nltk and run nltk.download() and download all packages.

 

Pre-Processing with NLTK

The main issue with text data is that it's all in text format. However, the Machine learning algorithms need some variety of numerical feature vector so as to perform the task. Thus before we have a tendency to begin with any NLP project we'd like to pre-process it to form it ideal for working. Basic text pre-processing includes:

 

  • Converting the whole text into uppercase or lowercase, in order that the algorithm doesn't treat the same words completely different in several cases.
  • Tokenization: Process of converting the normal text strings into a list of tokens i.e. words that we actually want. The NLTK data package includes a pre-trained Punkt tokenizer for English.

 

           import nltk

           from nltk.tokenize import word_tokenize

           text = "God is Great! I won a lottery."

           print(word_tokenize(text))

           Output: ['God', 'is', 'Great', '!', 'I', 'won', 'a', 'lottery', '.']

 

  • Noise removal: Process of removing everything that isn’t in a standard number or letter.
  • Stop word removal: A stop word is a commonly used word (such as “the”, “a”, “an”, “in”). We would not want these words or taking up valuable processing time. For this, we can remove them easily, by storing a list of words that you consider to be stop words. NLTK (Natural Language Toolkit) in python has a list of stopwords stored in sixteen different languages. You can find them in the nltk_data directory.  home/Saad/nltk_data/corpora/stopwords is the directory address.

           import nltk

           from nltk.corpus import stopwords

           set(stopwords.words('english'))

 

  • Stemming: Stemming is the process of reducing the words to its root form. Example if we were to stem the following words: “Connects”, “Connecting”, “Connected”, “and Connection”, the result would be a single word “Connect”.

           # import these modules

           from nltk.stem import PorterStemmer

           from nltk.tokenize import word_tokenize   

           ps = PorterStemmer()  

           # choose some words to be stemmed

           words = ["Connect", "Connects", “Connected”, "Connecting", "Connection", "Connections"]

 

           for w in words:

           print(w, " : ", ps.stem(w)) 

 

  • Lemmatization: Lemmatization is the process of grouping along the various inflected forms of a word in order that they may be analyzed as a single item. Lemmatization is similar to stemming but it brings context to the words. Therefore it links words with similar meaning to one word.

           # import these modules

           from nltk.stem import WordNetLemmatizer  

           lemmatizer = WordNetLemmatizer()  

           print("rocks :", lemmatizer.lemmatize("rocks"))

           print("corpora :", lemmatizer.lemmatize("corpora"))  

           # a denotes adjective in "pos"

          print("better :", lemmatizer.lemmatize("better", pos ="a"))

 

          -> rocks : rock

          -> corpora : corpus

          -> better : good

 

Now we need to transform text into a meaningful vector array. This vector array is a representation of text that describes the occurrence of words within a document. For example, if our dictionary contains the words {Learning, is, the, not, great}, and we want to vectorize the text “Learning is great”, we would have the following vector: (1, 1, 0, 0, 1). A problem is that extremely frequent words begin to dominate within the document (e.g. larger score), however might not contain as much informational content. Also, it will offer additional weight to longer documents than shorter documents.

 

One approach is to rescale the frequency of words or the scores for frequent words called Term Frequency-Inverse Document Frequency.

 

  • Term Frequency: is a scoring of the frequency of the word in the current document.

           TF = (Number of times term t appears in a document)/ (Number of terms in the document)

 

  • Inverse Document Frequency: It is a scoring of how rare the word is across documents.

           IDF = 1+log(N/n), where, N is the number of documents and n is the number of documents a term t has appeared in.

 

           Tf-idf weight is a weight often used in information retrieval and text mining.

           Tf-IDF can be implemented in scikit learn as:

 

           from sklearn.feature_extraction.text import TfidfVectorizer

           corpus = [

           ...     'This is the first document.’

           ...     'This document is the second document.’

           ...     'And this is the third one.’

           ...     'Is this the first document?',]

           >>> vectorizer = TfidfVectorizer()

           >>> X = vectorizer.fit_transform(corpus)

           >>> print(vectorizer.get_feature_names())

           ['and', 'document', 'first', 'is', 'one', 'second', 'the', 'third', 'this']

           >>> print(X.shape)

           (4, 9)

 

  • Cosine similarity: TF-IDF is a transformation applied to texts to get two real-valued vectors in vector space. We can then obtain the Cosine similarity of any pair of vectors by taking their dot product and dividing that by the product of their norms. That yields the cosine of the angle between the vectors. Cosine similarity is a measure of similarity between two non-zero vectors.

           Cosine Similarity (d1, d2) =  Dot product(d1, d2) / ||d1|| * ||d2||

 

          import numpy as np

          from sklearn.metrics.pairwise import cosine_similarity

          # vectors

          a = np.array([1,2,3])

          b = np.array([1,1,4])

          # manually compute cosine similarity

          dot = np.dot(a, b)

          norma = np.linalg.norm(a)

          normb = np.linalg.norm(b)

          cos = dot / (norma * normb)

 

After completion of cosine similarity matric we perform algorithmic operation on it for Document similarity calculation, sentiment analysis, topic segmentation etc.

 

I have done my best to make the article simple and interesting for you, hope you found it useful and interesting too.

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