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Top 26 Live Chat Operator Freelancers on 17 Jul 2019 on Toogit. Live Chat Operator Freelancers on Toogit are highly skilled and talented. Hiring Live Chat Operator Freelancers on Toogit is quite affordable as compared to a full-time employee and you can save upto 50% in business cost by hiring Live Chat Operator Freelancers on Toogit. Hiring Live Chat Operator Freelancers on Toogit is 100% safe as the money is released to the Freelancer only after you are 100% satisfied with the work.

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Joel Customer Support Specialist, Philippines
$6 /hr
5 Years Exp.
0 Followers
I have been in the customer support industry for 5 years.
Mala Freelance Translator, India
$21 /hr
5 Years Exp.
0 Followers
I am working as freelance translator since 2009. Apart from that I have good experience of Payroll processing for almost 5 years. Where many skills ad...Read More
Marsad Akbar Web Developer & Admin Support, Pakistan
$5 /hr
2 Years Exp.
0 Followers
I have 2 years of Experience in Web Development and my main Field is to develop web application like hotel, hostel, hospital, stock & inventory, s...Read More
Mahbubur Rahman Online live chat agent , Qatar
$9 /hr
0 Years Exp.
0 Followers
I have been work live that agent online customer service agent bpo call job and I have English communication skill I hope I can work with client wha...Read More
Aura C.Email Support Specialist With A Purpose, Philippines
$4 /hr
7 Years Exp.
0 Followers
My name is Aura from Philippines with 7 years of experience in the customer service field, and my experienced as a virtual assistant in an eCommerce s...Read More
Rowen Tigtig Customer Service Expert, Philippines
$10 /hr
8 Years Exp.
0 Followers
I am a Customer Service Champion, I have been working in a call center industry for over 8 years now. I had experienced managerial and supervisory pos...Read More
Saman Asif Shaffi Manager Sales and Customer Support , Pakistan
$10 /hr
8 Years Exp.
0 Followers
Accomplished and energetic Marketing Veteran with a solid history of achievement in Managing and Leading Talented Marketing and Customer Support Teams...Read More
Muhammad Umar Farooq Technical & Customer Support Executive, Pakistan
$14 /hr
6 Years Exp.
0 Followers
I have an experience of 6 years working as a customer Support Representative/Technical Support Executive, in which I gained an extensive hands-on expe...Read More
Leoj C.Good Chat Handler, Philippines
$3 /hr
4 Years Exp.
0 Followers
Hi there! Here are my skills: Writing Skills. The ability to communicate effectively in writing is obviously a baseline skill required for live chat....Read More
Bala Murugan S Customer Support Executive, India
$4 /hr
13 Years Exp.
0 Followers
I am a medical transcriptionist in profession and have been in the Healthcare Industry for 13 years, now for the last 2 years working as a back office...Read More
Pratyaksh Team leader, India
$9 /hr
2 Years Exp.
0 Followers
I am team leader at DeskMoz.com
I've been with BPO/Call Center Industry for 5 years now, specialized in Chat Support both Technical and Customer Service Support.
Ryan B.Customer Service Representative, Philippines
$6 /hr
4 Years Exp.
0 Followers
Hi, my name is Ryan and my main purpose in Toogit is to help clients and deliver quality service and give customers great user experience in a courteo...Read More
Dhanush Kumar Customer Service Associate , India
$8 /hr
1 Years Exp.
0 Followers
I am an customer service associate with 1+ years of experience in chat&email support Knoah Solutions Pvt Ltd.
Shailandra R.Student, India
$9 /hr
1 Years Exp.
0 Followers
I am IT engineerning Student who can develop a Wordpress website and an SEO expert.
Rajesh Kumar C chat support, India
$4 /hr
0 Years Exp.
0 Followers
system administration 10 years experience
Christie D.Customer Service Agent, Nigeria
/hr
0 Years Exp.
0 Followers
I am a driven, customer-friendly customer service Representative with a passion for helping people, an Innovative problem solver. During my work, I pu...Read More
Sreejith Km System Administrator, India
$2 /hr
4 Years Exp.
0 Followers
Results-driven system administrator with 4 years of experience, seeking to use proven scripting and problem solving skills to provide technical suppor...Read More
April Joy Francisco Customer Service Expert, Philippines
$10 /hr
5 Years Exp.
0 Followers
I am a Customer Service Professional with 7 years experience. I also have an experience working as a Team Leader and Subject Matter Expert for 2-3 yea...Read More
Glenn B.Call Center, Philippines
$100 /hr
2 Years Exp.
0 Followers
I am a Call Center agent in almost 5 months.
Hirfoan Online Marketing Analyst , India
$10 /hr
14 Years Exp.
0 Followers
I am a Social Media Enthusiast interested in doing Social Media Optimization, Writing Sponsored Articles and online Customer or client support.
Hi there, I am a Technical Support and Customer Support Representative who specialize in Chat, Email, Remote access and Phone Support. I have a nin...Read More
Tamoy C.Professional Graphic & Website Designer, Jamaica
/hr
7 Years Exp.
0 Followers
I am a very advanced and experienced PHP developer who has also mastered the art of graphic design using softwares such as Adobe Photoshop and Adobe I...Read More
Juan David L.Customer Support and Technical Sales Specialist, Philippines
$11 /hr
10 Years Exp.
0 Followers
I have a solid track record of working in a Five Star Airline and Hotel company. Providing the best Customer Service is what these brands are known fo...Read More
Farhana Customer Support Agent, Bangladesh
$7 /hr
2 Years Exp.
0 Followers
I am Farhana Sarmin providing customer service for about 2 years. I am reliable, hardworking and able to work with a team and lead the team also....Read More
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Articles Related To Live Chat


Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.

 

Here are 14 tips from the support documentation of world leaders in providing best customer service. I hope these will help you in improving your customer service.

 

  1. Practice sympathy, Patience, and Consistency: Some of your customers will be full of queries, some just chatty, and others plain mad. You must be ready to handle all of them and provide the same level of service every time.
  2. Good customer Service may be a Continuous Learning process: Every customer is unique and each support situation is totally different. In order to handle surprises, sense a customer’s mood, address new challenges consequently, you've got to be willing to stay learning. Strive to have a deep understanding of your customer’s challenges and still search for better ways to deal with them.
  3. Train customer service agent for understanding product detail: The training and development program must cover all aspects of how to deal with issues, talk to customers, and resolve problems.  Apart from that, your team should believe in and understand your product before they are sent out with the task of pacifying a customer. If your team does not know the product or the service well enough, then they will not have enough knowledge to tackle an issue.
  4. Solving a problem as soon as possible: When customers complain, your team must acknowledge the issue quickly and try to resolve it timely.
  5. Use technology to assist them: Customer support can only be performed accurately if we mix the technology with the humanistic approach.
  6. Add live chat to your website: Live chat can help your customer support team to interact with the customer in depth so that the customer can get resolved his queries easily.
  7. Use customer service templates: It’s important to keep your standards high and your response times low. Don’t waste keyboard strokes for every basic and common question. Build professional templates so you can respond to customer with ease and professionalism.
  8. Maintain a positive attitude: It is very important that your team keep a positive and bright attitude when managing your customers. If you maintain an accommodating and inviting attitude, then you will easily avoid conflicts.
  9. Apologize for any inconvenience: Whatever the issue, and whatever role your company played in the issue, you need to apologize to the customer. If the consumer’s credit card did not work, tell them you’re sorry for their inconvenience or that it happened.
  10. Listen to your customer: One of the simplest ways in which to serve your customer is by listening to them from the beginning. Most customers contact or reach bent on your support team to when they want to convey a message or a problem. Therefore, the first and most important thing you can do is to hear them out completely.
  11. Never say “I don’t know”: When your team represents your business, they need to speak as if the business itself is speaking. So, once an executive says “no”, Customer instantly diminishes the value of your business. “No” isn't an answer. If a customer is facing a difficulty, then your team should try and resolve it, one way or another.
  12. Admit your mistakes: If you mess up, admit it, even if you discover your mistakes before your customers do. Admitting you messed up builds trust and restores your customer’s confidence in your service. It also allows you to control the situation, re-focus the customer’s attention, and fix the problem.
  13. Follow up after a problem is solved: Follow up with your customers to ensure their issues were resolved properly and that they were satisfied with the service. Give them a call, send them an email etc.
  14. Always close conversations correctly: Every conversation you close with a customer should end with you saying “Is there anything else I can do for you today? I’m happy to help!”

 

Everyone should be feeling the customer’s pain points. When your whole company is encouraged to be involved in customer service, knowledge of problems, bugs, and features becomes illuminated for the entire team. There’s no faster way to make improvements that drive your business forward.

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

Articles Related To Live Chat


14 Customer Service Tips from best customer service teams
14 Customer Service Tips from best customer servic...
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Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them. Here are 14 tips from the s...

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Customer Service Representative
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A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues....

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