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Top 35 Phone Support Freelancers on 26 Apr 2019 on Toogit. Phone Support Freelancers on Toogit are highly skilled and talented. Hiring Phone Support Freelancers is quite affordable as compared to a full-time employee and you can save upto 50% in business cost by hiring Phone Support Freelancers. Hiring Phone Support Freelancers is 100% safe as the money is released to the Phone Support Freelancers only after you are 100% satisfied with the work.

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Customer Service Representative
Tamara Hossain

Customer Service Representative  


Phone Support Customer Service Organizer 
$18 /hr
United States
Customer care executive
Surya Tomar

Customer care executive  


Chat Support Customer Support Typing 
$7 /hr
India
IT Analyst
Pooja

IT Analyst  


Chat Support MS Office sql 
$52 /hr
India
ALL IN ONE GUY
Deep Kumar

ALL IN ONE GUY  


Chat Support Chat Support Agents Live Chat Operator 
$6 /hr
India
business analyst
Watson

business analyst  


Chat Support Business Strategy Statistics 
$20 /hr
Kenya
Customer Service Representative, Tier 2
Jack Norris Medina

Customer Service Representative, Tier 2  


Chat Support Chat Support Agents Customer Support 
$5 /hr
Philippines
Management with client in all aspects
Swethavyas Bakka

Management with client in all aspects  


Chat Support Chat Support Agents ManyChat 
$10 /hr
India
Chat Support Agent
Gorima Jain

Chat Support Agent  


Chat Support Customer Support Customer Service 
$9 /hr
India
Multi-role phone/chat/email support and sales specialist
Deepak Singh

Multi-role phone/chat/email support and sales specialist  


Chat Support Customer Support Customer Service 
$10 /hr
India
Customer Care Eexecutive
Faizi Anwar

Customer Care Eexecutive  


Chat Support Chat Support Agents Customer Support 
$5 /hr
India
Live Chat Agent
Rebecca Roth

Live Chat Agent  


Chat Support Customer Support Live Chat Operator 
$14 /hr
Canada
I provide a myriad of virtual tech and business support
Donna M. Wilson-johnson

I provide a myriad of virtual tech and business support  


Chat Support Email Tech Support Agents Microsoft Powerpoint 
$22 /hr
United States
Hard worker and fast responder
Latoya

Hard worker and fast responder  


Phone Support Customer Service 
$12 /hr
United States
Customer Service Representative
Shushana Mcfarlane

Customer Service Representative  


Chat Support Customer Support Live Chat Operator 
$18 /hr
United States
Customer support professional
Emily Majestic

Customer support professional  


Chat Support Customer Support 
$18 /hr
Canada
Cloud consultant
Ayush

Cloud consultant  


Phone Support Technical Support Customer Support 
$9 /hr
India
windows and NETWORK Administration
Ange Cs

windows and NETWORK Administration  


Phone Support Chat Support Agents Customer Support 
$20 /hr
India
Penetration Tester,Ethical Hacker,VAPT
Yash Tiwari

Penetration Tester,Ethical Hacker,VAPT  


Chat Support Chat Support Agents Technical Support 
$10 /hr
India
Email marketing, social media management,
Sohail Pradhan

Email marketing, social media management,  


Chat Support Photoshop Internet Research 
$4 /hr
India
Virtual Assistant
Omi Pathak

Virtual Assistant  


Chat Support Customer Support Data Entry 
$3 /hr
India
Virtual Assistant | Profile/Resume Builder | Writer | Editor | Proofreader
Ryan Sinha

Virtual Assistant | Profile/Resume Builder | Writer | Editor | Proofreader  


Chat Support Chatbot Administrative Support 
$17 /hr
India
Support Engineer
Subhasri Pradhan

Support Engineer  


Phone Support Technical Support Customer Support 
$3 /hr
India
Customer support
Sonal Sonu

Customer support  


Chat Support Customer Support 
/hr
India
Business Analyst
Dimpy

Business Analyst  


Chat Support Customer Support Email Technical Support 
$2 /hr
India
Project Manager
Sudhir Reddy Oneness

Project Manager  


Chat Support Customer Support Live Chat Operator 
$10 /hr
India
Analyst
Priyanka Barathan

Analyst  


Chat Support 
$26 /hr
India
Diversified Digital Business Solutions Provider since 2008
Ray Espejo

Diversified Digital Business Solutions Provider since 2008  


Chat Support Customer Support Administrative Support 
$7 /hr
Philippines
Customer support executive
Mandyam Vishnu Reddy

Customer support executive  


Chat Support Chat Support Agents 
$8 /hr
India
Expert Customer Service Representative
Sk Siraz

Expert Customer Service Representative  


Chat Support Live Chat Operator Data Scraping 
$3 /hr
India
Administrator Support Executive
Gaganjot Singh

Administrator Support Executive  


Chat Support Customer Support Live Chat Operator 
$5 /hr
India
Agriculture Consultant
Venkat Pawar

Agriculture Consultant  


Chat Support Online Writing Data Entry 
$9 /hr
India
Business analyst.customer success team
Vinay Kumar.h.s

Business analyst.customer success team  


Chat Support Customer Support Email Tech Support Agents 
$9 /hr
India
chat support
Vijay Pahuja

chat support  


Chat Support Chat Support Agents 
$11 /hr
India
economics student
Adiraj Dhillon

economics student  


Chat Support Customer Support Content Writing 
$8 /hr
India
Customer Service Representative
Naresh Singh

Customer Service Representative  


Chat Support Technical Support Customer Support 
$0 /hr
India
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Skills related to Phone Support

Articles Related To Phone Support


A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

A virtual assistant (VA) is a professional who provides administrative and support gigs. These can range from invoicing clients on a regular basis to managing a one-time project. Thanks to the wonders of email, instant messaging, conference calls, and video chat, your virtual assistant works remotely—he or she could be on the other side of the country, or even in another country—which means you don’t have to worry about finding additional office space.

 

Working from home, on your set schedule, from your own comfort, and earn more is not always as glamorous as it might seem. Becoming a Virtual Assistant it requires time and patience, along with some smart work. 

 

Assuming that you are clear with the basics of Virtual Assistant profession and know about the resources to find a Virtual Assistant services, let’s move on to how you can be more effective working as a Virtual Assistant.

 

How to become an Efficient Virtual Assistant?

Being an top professional Virtual Assistant is not rocket science and could be mastered with a little effort and patience. Given the high competition for these jobs, you need to stand out from your competition to land higher paying services.

 

Which basic skills make me a top virtual assistant?

Before you go on your virtual assistant journey, It is mandatory to make sure that you possess all the basic skills required. An ideal and successful virtual assistant would be on par with the basic skill-set required.

 

So do you think you have a good hold on the basic skills? Let’s go through a few basic skills expected by each client. Develope these skills and get hired today:

 

Comfortable with using Windows / Mac.

 

More than 45 words per minute.

 

Know how to use Internet and emailing.

 

Know the basics of social media marketing.

 

Have a good time and resource management skills.

 

Have a good understanding of newsletter creation.

 

Smartness

 

What should I do first to play experienced virtual assistant role?

 

Since 2007, virtual assistance has become a very in-demand field, and is seeing steady growth each year. With the numbers in mind, and the growing rate of business done online, it is no surprise that several virtual assistance companies have been born. These companies hire men and women from all across the world to work remotely and offer their clients the online support they need.

 

This is very good news for the brand new virtual assistant, because it means there are options for you to get a steady stream of work, steady paychecks, and professional support and training in the field. You can become a strong assistant very quickly, and then decide if you’d like to move up in the company or branch out on your own. Just be sure never to sign a non-compete agreement if you plan to eventually go it alone.

 

Learn about the basic ideas for the following term:

Customer Support

Processing Online Orders

Wordpress Maintainance

Keyword Research

Content Research

Email Management

 

Must have required tools for being a good virtual assistant

A right tool-set is a power in the hands of VA to build a legacy out of nothing. Make sure you have got nothing but the best tools before you jump in the market to play a solid role of virtual assistant.

A phone (cell or landline)

A good computer/laptop that works perfectly.

At least two up to date browsers.

A good email client.

Skype or other chat software.

A good speed Internet connection.

A perfect reminder device which tells or update you about your upcoming challenges.

These are just the basic tools required, and most of the people would mostly satisfy the criteria.

 

Can I work on fixed schedule as a Freelance Virtual Assistant

No matter you work locally or remotely, nothing is going to work for you if you neglect the importance of a fixed schedule. Although virtual assistant allows you flexibility from your home office, that doesn’t mean you wake up suddenly at the wake of the night and start working.

 

Make a habit of working during the same hours of the day, every day. You don’t need a 9-5 schedule, but a schedule is a must to get the most out of your work. Make a schedule as per the times when you are at your best with least distractions and day in day out, work during the same hours.

 

What strategy need to build?

If having a plan is good, having a plan B is a must. So, for every plan that you make, have an alternative plan ready to execute. Things might not always work out the way you planned them to, so having a backup plan will help you in the long run.

Build a strategy of how many hours you’re willing to work,

Where you’re going to work,

What about your taxes,

You should continue making a plan, and you will end up with more questions to be answered even before you accept your first service.

 

How to satisfy my customer’s as a virtual assistant?

Deliver more: When was the last time you over delivered and your customer couldn’t stop singing your songs? For customers to sing your song you need to provide that rare high-quality service. So it’s always good to deliver more, surprise your customers and keep them happy.

 

Don’t always do everything to earn more and at least sometimes do for the love of it. I love making people happy and go the extra mile to deliver more than anyone expects. Go out of your way to leave a legacy in whatever you do. Make people remember you for what you’ve done rather than as a man who’s always bugging about the next paycheck.

 

In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or services, and they are often the only communication a customer has with a company.

 

To become a customer service representative, you need to be an excellent communicator. You should have the ability to converse with anyone since customer service representatives talk to multiple people throughout the day. There is no educational requirement needed to become a customer service representative, but a high school diploma and previous work experience are often preferred. Becoming a customer service representative is also a great entry-level job.

 

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

 

Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

 

General customer-service training may focus on procedures for answering questions, information about a company's products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

 

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

 

Important Qualities for Customer Service Representatives

  1. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.
  2. Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.
  3. Interpersonal skills. Representatives should be able to create positive interactions with customers.
  4. Listening skills. Representatives must listen carefully and understand a customer's situation in order to assist them.
  5. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
  6. Problem-solving skills. Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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