Toogit rarely blocks anyone’s profile. However, if you violate any of the following, your account is blocked immediately.
Sharing your personal information on social media, in proposals, in messenger, in services or in job posts. Personal information like contact number, email-id, skype-id or any other personal mode of communication with each other is strictly prohibited.
Asking to pay outside of toogit.
Abusing or misbehaving with other users.
Using Toogit to promote false information.
Using Toogit social media to promote hatred and negativity.
You should keep the status of project/invoice/timesheet in-progress until you do not want to further bill the client. You should change the status to completed at any of the places i.e. project/timesheet/invoice when you have submitted all the invoices or timesheets. Once project status has been changed to completed, you cannot submit further invoice and timesheets. For this, you need to re-open the project.
You and your client must have received an email with instructions to re-open the project. This email is sent when you change the project or timesheet or invoice status to completed. Please follow the instructions in email to re-open the project. You can also send an email to firstname.lastname@example.org to re-open the project in-case you encounter any issues.
Just send an email to email@example.com with your contract requirement and we will set-up your project with your terms and conditions.
Choice of your payment mode will not impact your work. When you are on Toogit, you should be least bothered about payments. Just send an email to firstname.lastname@example.org with your preferred mode of payment and we will accept the payment using that mode for you. The same will be regularly updated in your transaction history on Toogit.
Did you initiate the withdrawal request on Toogit? Please check the withdrawal initiation date, withdrawal usually takes 7-10 days. If it has been more than that, just send an email to email@example.com
There can be slight differences between what you receive in your account vs what you see on withdrawal page. These differences are due to differences between the currency conversion rate on transaction initiation date vs transaction settlement date by your client. Ex. If client initiates a payment of 10 USD on 1st Jan but it’s settled on 5th Jan by Payment Gateway. You will see the amount based on exchange rate of 1st Jan but you will get the amount based on exchange rate of 5th Jan. It could be slightly more than what you see on website or it could be slightly less than what you get.
Toogit doesn't allow and promote any in-appropriate language and actions on website. We also, do not allow users to share their personal identification information on our website. If you service has been deleted for the first time, you can correct the before mentioned issues and re-post your service again. Repeated violation of policy may result in actions like termination of account as well.
Ask your freelancer to raise a new invoice in the system. Freelancer can find the option to raise a new invoice as following