Salesforce BSA Support

• Candidate must be experienced during the length of the project and has to speak fluent Spanish and English
  
• Facilitate requirements gathering & documenting detailed functional requirements
  
• Gather, create and document current and future business process flows.
  
• Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes.
  
• Responsible for carrying out business, testing and training requirements gathering;
  
• Responsible for workflow analysis, gap analysis and functional flows. Offers analysis throughout all phases of the project lifecycle.
  
• Tests salesforce configuration and setup knowledge is an added advantage.
  
• Provide support to Salesforce users in sales and service teams, and act as the primary point of contact for end-user support.
  
• Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage salesforce functionality.
  
• Collaborate with end-users to create and maintain training materials.
  
• Manage relationships with stakeholders to achieve project goals
  
• Maintain collaborative relationships with external vendors to achieve project goals, where necessary.
  
• Participate in the evolution of team best practices, standards and policies
  
• Stay current with the periodic Salesforce releases and leverage the updates applicable to the ORG.
  
• Be part of a fast paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.

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