Customer Experience Coordinator

Job Title: Customer Experience Coordinator - Tradeshow Order Entry (Virtual)
Approved Salary Range: 400-600 USD per month dependent on experience level
Shift Hours: 10 AM to 6 PM EST
Contract Start Date: ASAP

We are primarily looking for someone to help with order entry surrounding the toy tradeshows FCTRY will be attending. This person will need to take the PDF of the written orders and enter them into the order system as well as help with other data entry tasks surrounding customer ordering process.

Data Entry
Place wholesale orders
Respond to customer service inquiries
Track shipments
Issue refunds
Enter payments
Edit products
Report issues up to management in a clear, concise manner to help solve systemic issues
Make it Fun!
Other duties as assigned

Excellent fluency in written and verbal English communication skills
Detail oriented, organized with a track record for meeting deadlines
Naturally empathetic and patient
A passion for turning bad situations into good stories
Resourceful problem solver, knows their way around the internet
A can do attitude is willing to roll up their sleeves eager to learn new skills
Must have at least 1 year of Customer Service Experience, preferably in eCommerce
Must be willing to work virtually from 10 AM to 6 PM EST Monday through Friday
Must have a personal computer, quiet space, and fast internet
Experience with Adobe Illustrator, Zendesk, Shopify, and NetSuite is a huge plus

Interview Process
Only qualified candidates will be contacted to complete the following:
a proficiency test
a follow-up personal interview

FCTRY does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
About the recuiter
Member since May 20, 2018
James Carpenter
from Jilin, China

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