Jira Expert needed for setting up Jira Mailhandler for an O365 shared mailbox

Our company currently improves the users service desk experience. Part of this is to move away from a shared mailbox the user send their support requests to and get them automatically turned into Jira tickets (Jira Service Desk).

The Jira Mail Handler needs to be able to:
- pull emails from a shared O365 mailbox and turn them into tickets
- description, subject, reporter etc. of the ticket should be filled according to the emails Subject, Sender, Body etc.
- check if there is an existing ticket already and determine if an email is new or not and attach it to a former ticket if its just an answer to an existing case
- move emails which were turned into a ticket to a subfolder of the shared O365 mailbox
- send out a preset email response to the email sender containing the info that a ticket was created etc.
- to add a not existing customer/reporter to Jiras customer list (if applicable)

We are looking for a fixed price offer, budget TBC
About the recuiter
Member since Nov 11, 2022
Sandhi Satriya
from Niederosterreich, Austria

---

---

Offer to work on this project closes in 146 days!
Are you interested in this Opportunity?

Looking for help? Checkout our video tutorial
How to search and apply for jobs

How to apply? Do you have more questions about the Job?
See frequently asked questions