Customer Service

Under the direction of the Customer Service Supervisor, the Customer Service Representative provides the best customer satisfaction to the organizations customers by addressing and resolving customer inquiries and problems, processing orders, preparing service orders, tracking bids and resolving billing issues in accordance with company policies and procedures.

Primary Responsibilities:

Handle daily customer support triage, through email, live chat and phone to support web-based products and services
Interact with customers and troubleshoot problems to provide a high level of customer satisfaction
Assist customers with best practices for Widen products, product updates, configurations and training
Communicate technical issues and solutions with customers in non-technical terms while maintaining empathy, courteousness and professionalism
Document, track, and monitor issues to ensure a timely resolution for the customer
Interact with other members of all Widen teams to effectively handle internal questions and issues to be resolved
About the recuiter
Member since Nov 11, 2022
Tom Kanary
from Anhui, China

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