Remote Computer Repair Tech Help - ASAP

I have a external hard drive that my Macbook isnt recognising. It used to detect it but no longer does. Both the hard drive and the Mac are only a few months old.

***I do not want to loose any of the files on the hard drive.

Notes:
- Finder preferences > General: already have external disks selected.
- Finder preferences > Sidebar: already have external disks selected.
- Sometimes it appears in disk utilities but mount isnt an option and first aid doesnt fix anything.
- When connected the external hard drives light flashes blue for 5mins, then goes to a solid blue and stops flashing, then 5mins later there is no light at all.

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- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
- Toshibas Canvio\u00ae Premium for Mac\u00ae Portable External Hard Drive 1TB
- Micro-B USB

Can you fix this through remotely accessing my Mac?

About the recuiter
Member since Mar 14, 2020
Venkateshwarlu
from Arauca, Colombia

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