Afterhours Vacation Rental Guest Experience Specialist

After-Hour Guest Experience Specialist

Department: Guest Experience Department
Direct Supervisor: Guest Experience Manager
Indirect Supervisor: Director of Operations
Status: Contractor
Hours: 9PM-9AM Monday-Friday

Basic Responsibilities

-Maintain responsible, professional, and prompt communication with guests throughout their entire process from Inquiry to Review
-Where applicable, facilitate special requests to guests (e.g., supplying additional hair dryers, supplying an air mattress, etc)
-Communicate guest-related maintenance issues with our maintenance team
-Perform regular audits of guests short-term rental agreements
Complete other projects as assigned by Effortless Rental Group

Systems

-Maintain regular communication with all departments and vendors via slack
-Fluently operate all property management systems deployed by Effortless Rental Group
-Regularly use email to set appointments, keep up-to-date on company activities, and to maintain a professional contact with non-Effortless vendors and staff
-Properly operate DocuSign, as well as being fluent in the proper way to identify errors with completed leases.
-Navigate and utilize Booking.com ExtraNet, Expedia Partner Central, VRBO/Homeaway inbox and calendar, and Airbnb Host Accounts where applicable.
-Utilize upkeep for proper work order tracking and project flow
-Have access to and utilize ERG Dash when applicable
About the recuiter
Member since Sep 9, 2017
Deshawn Cooke
from Maryland, United States

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