Customer Service Agent Needed! Work Flexible Hours with Zendesk, Shopify & ShipStation

Hi there!

We are looking for an efficient, independent worker to provide customer service help for the next 2-3 months.

This position will be in charge of all written customer service inquires (mainly email and Facebook messages), for an eCommerce brand that will be in season shortly.

Day to day hours are completely flexible, however we would like to keep our average response time well below 24 hours, and our max response time below about 48 hours. Being able to manage this responsibility will likely require 5-6 shifts per week of about 2 hours each.

Our customer service agent will use Zendesk, Shopify and Shipstation to respond to customer questions, provide delivery updates and estimates, make order edits, provide refunds/cancellations, etc.

Experience with any of these 3 platforms is a HUGE plus.

Most customer inquiries will have template responses ready to go, but all customers are US based so natural / fluent English is a must.

If youve made it this far, and you believe youre qualified to join our team, please apply! I look forward to hearing from you. And bonus points if you use the word flamingo in your introductory message, so that I know you read the whole application :)
About the recuiter
Member since Aug 28, 2017
Samuel
from Quebec, Canada

---

---

Looking for help? Checkout our video tutorial
How to search and apply for jobs

How to apply? Do you have more questions about the Job?
See frequently asked questions