Customer Support Representative for eCommerce Brand - Competitive Salary and Benefits

Skull Outfitters is an eCommerce Brand in the Skull/Bikers/Gothic Niche established in 2018 and selling globally on self-hosted eCommerce store.

What are we looking for?

Were looking for a talented ustomer Support Representative to join our team and help us to provide a faster and better response to our customers!


Responsibilities:

- Demonstrate exceptional Customer Service and do everything so that the customer will be satisfied with 100%

- Instilling trust and confidence in our brand

- Works closely with customers in real time utilizing Facebook Messanger, Facebook Post, and email communication

- Proactively follow up on all customer requests (new and existing orders)

- Effectively resolve complex customer service challenges within timeline set by customer, and where reasonable.

- Understand the overall brands goals, and work with your team lead to meet or exceed these goals.

- Proactively read and respond to daily internal operations needs as required.

- Clearly communicate accurate information and set clear expectations for customers, ensuring the customer experience is optimal.

- Continuously maintain excellent attendance and punctuality

- Understand the market and our target audience to establish a guts feeling which can improve communication with the customer.

- If you decide to apply, please write the name of your first teacher in the first paragraph of your application so well know your read whole description through.

Requirements:

- Talented communicator with Facebook Messanger, Facebook Posts and Customer Service on Email.
- Detailed oriented
- Internet savvy
- Familiar with Gmail
- Familiar with Google Drive tools (docs, spreadsheet, etc...)
- Fluent written English
- Punk, Bikers, Gothic knowledge and concepts a plus :)
- Familiar with Shopify Platform - a plus

Working hours:

Monday - Friday 8:00-4:00pm (local time), { Flexible hours}


Compensation:

- $300/month + Bonuses
- 13th month salary
- vacation days / holidays off

How to Apply?

- Send us a message here at Toogit with your cover letter.

- In your message please write an email that would respond to a customer who is not happy with his order. The shipment was slow and he received a poor quality product. Stylize the email so that the customer can change his mind about the company and can even come back and buy from us again.
About the recuiter
Member since May 20, 2018
Rahul Sharma
from Pernambuco, Brazil

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