Dedicated Technical Customer Success Representative for SAAS Company Needed ASAP

Hello Customer Success Representatives!

My partner and I have a SAAS business dedicated to automate bookkeeping for successful entrepreneurs all over the world.

I am looking for a technical customer success representative specifically with these requirements:

-Experience working with customers by phone & email
-Experience with bookkeeping (QuickBooks Online preferably)
-Must be able to work during US States Business Hours
-Must be looking for a long-term relationship (ideally 1 year)
-Must be able to respond to emails within an hour during our established business hours
-Fluent English

Nice to have:

Knowledge in Fitness industry or MindBody Online

Your responsibility will include (but not limited to):

-Answer customer support requests by email - digging in, investigating, and solving the deeper issues that they may not even be aware of
-Proactively reach out to customers to see if there are any support issues that can be fixed before the customer even knows they have the issue
-Create knowledge base articles for each issue as they occur

There are 5 parts to the hiring process, so please keep in mind that some time will need to be dedicated for a questionnaire, video, paid test project, and two 1-on-1 interviews.

If you are interested in working together, please send across this message to start the process:

My name is (insert name). I live in (insert current country). Id like to apply for this position!

Thank you for taking the time to consider this position. I look forward to hearing from you soon!
About the recuiter
Member since Mar 14, 2020
Puneet Kumar
from Karditsa, Greece

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