FreePBX (Asterisk) Integration to Zoho Crm Phone Bridge

Objectives:

- To be able to integrate FreePBX (Asterisk) to Zoho CRM PhoneBridge for both inbound and outbound calls.
- Activity logs for the users that made an inbound and outbound to the Zoho CRM
- Call Detail Record of the PBX in Zoho CRM
- Recordings to be stored in Zoho CRM

Description:
- CentOS7
- FreePBX 14.0.11
- Asterisk 15.7.2 built by mockbuild @ jenkins7 on a x86_64 running Linux
- openjdk version 1.8.0_212
- OpenJDK Runtime Environment (build 1.8.0_212-b04)
- OpenJDK 64-Bit Server VM (build 25.212-b04, mixed mode)


Issues:
- Integration of Phonebridge is only connecting on Zoho CRM, a however outbound call is pushing to the PBX and works fine.
- Inbound is not synchronizing to the CRM instead of directing only to the softphone.
- Call activity is not populating when making and after a call.
About the recuiter
Member since Aug 15, 2017
Martin D.
from Maharashtra, India

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