German and Dutch languages - Customer Service and Business Data Technician - Cork, Ireland

The Customer Service and Business Data Technician is responsible for providing support by email to general users and to businesses. Researching, analysing and validating information using web-based maps and news articles/social media/official websites.

Responsibilities:
- Provide support to general users of maps app
- Trouble-shoot and if required, escalate issues
- Deal with business queries, in accordance with company policies
- Evaluate data quality through web-based research and phone calls
- Apply critical thinking to identify high-level trends
- Identify root cause(s) of trending issues through web-research
- Create analytical reports
- Willing to work onsite at our Clients facility in Cork, Ireland. This position cannot be performed remotely

Qualification/Skills include
- Excellent written/spoken communication skills in English and native speaker fluency in German or Dutch languages
- Degree in a related discipline or equivalent through work experience (e.g., in Technical Support)
- Familiar with basic GIS concepts
- Strong web-research skills and comfortable with the use of web-based maps
- Comfortable with placing outbound calls
- High-level IT competency
- Familiar with iOS and macOS
- Demonstrated ability to work independently, as well as in small and large cross-functional teams

Nice to have

- Experience with spreadsheets
- Experience with database systems

Why RWS Moravia?

- This is a unique opportunity for you to make a great career in a high growth company with good development opportunities
- You will truly collaborate with a group of experienced, mature, fun professionals to provide value-add innovative services to some of the most exciting companies in the world
- Opportunity to work in a multi-cultural environment
About the recuiter
Member since May 20, 2018
Andrew Djuwidja
from Veracruz, Mexico

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