Help mission-driven edtech company with email-based customer support (20 hrs/week)

Selecting the highest potential students has been the driving force behind our companys position as a top software engineering bootcamp.

To continue helping applicants through our admissions process, we are looking for a driven and detail-oriented customer support agent who is inspired to help others reach their education goals through email. This person should have a passion for helping others and be able to stay calm under pressure.

This project requires:

- At least 2 years of customer support experience via email or chat in a fast-paced environment
- Excellent communication and writing skills in English
- Identify issues and trends and report them appropriately
- Gather and suggest improvements based on community feedback
- Strong analytical, problem solving and general troubleshooting skills
- Being a customer advocate for our students
- Ability to answer emails in a timely basis with an exceptional level of speed and accuracy
- Adding new students to key company resources (Github, Google Groups, Slack)
- Experience with Zendesk a plus but not required


Will require ongoing help. Must be able to answer emails for some range between 6am PST and 6pm PST. Initial estimate at around 20 hours/week.
About the recuiter
Member since Aug 25, 2017
Sophie
from Limerick, Ireland

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