Part-time leading to long term IT Support/Customer Support

This is for a new IT company where we will be utilising a mix of an outsourced IT Provider for providing the marjority of day-to-day IT Support and an In-house which will be dealing with technical queries which fall outside normal support or to move the queues around to pass tickets around.

This will be looking at offering around 1-2 hour work a day which will require you to ensure you can manage the queue (phone and ticket queue) across mon-fri and from 8-6pm. This will be split with another person but a good level of availability will be required.

You will need to have a good understanding of a PSA such as Autotask or Connectwise and MSP products such as remote management
Your also need to know about SLA, ticket queue and ITIL based processes to ensure a strong delivery to our customers which is relatively small to start with

We can discuss more about the role down the line but intersted to see what people can offer and availability to start soon.

Many Thanks
About the recuiter
Member since Aug 27, 2017
Aasha
from Maharashtra, India

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