Scheduling / Customer Service Coordinator. Must respond to emails 2-3 times a day, everyday.

We are a start-up language tutoring company that is looking for a Scheduling / Customer Service Coordinator. This is a long-term position. Initial workload is as little as 5 hours per week, but may increase along with the growth of the company.

The job involves communicating with customers and other employees via email and messaging. No phone work is required.

Tasks breakdown:

1. Schedule language lessons for new customers (70% of job)
- Check email for new customer registrations
- Verify that customer information is correct, if not, email customer for clarification
- Contact tutors and find one who is available
- Schedule a lesson using our online system
- Reschedule lessons if needed

2. Respond to customer inquiries (30% of job)
- Email customers to answer their questions, and help them resolve problems

Working Hours:

- Hours are flexible, as long as every customer request is acted upon within 12 hours at the latest. This means that the Coordinator should be checking emails and performing tasks several times a day during North America business hours.
- The number of tasks are unpredictable and depend on how many requests we get. Some days there will be no customer requests. Other days, there could be requests that require an hour of work.
- The Coordinator should be consistently available every day to perform tasks
- We need someone who lives in the Americas, and are in the same time zone as our customers (who are mostly in US/Canada).

Salary will be paid based on amount of hours worked, not hours of availability. The Coordinator will need to track the amount of time spent on tasks, and bill accordingly. A minimum number of hours per week will be guaranteed (after a probation period).

Requirements:
- Attentive (checks email several times a day and almost always has phone by their side)
- Must be able to perform tasks and respond to emails 2-3 times a day, everyday.
- Extremely organized
- High attention to detail
- Completely fluent in written English
- Friendly and professional email etiquette
- Must have a smartphone with access to email and chat applications
- Previous experience dealing with customers / coworkers in different time zones
- Previous experience working in customer service
- Some knowledge of Spanish would be an asset

Application:
- Please write a 200 word (minimum) cover letter about why you would be the ideal candidate for the job
- Short-listed individuals will be interviewed via video
About the recuiter
Member since May 20, 2018
Chandramouli Na
from Bihor, Romania

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