Making your customer the hero

By Theresa S.

Customer Service Specialist
Kenya

About This Service

Let us be honest, customers can be a handful especially when they are not heard, responded to on time, or satisfied.

So what will I do for you?

1.Taking care of your customer’s needs by providing helpful assistance before, during, and after the sale of a product.

2.Enhancing your customer experiences and improving relations by talking to them about the company and its products, whereas customer support is just one part of those interactions.

educate, recommend, and offer strategic advice in order to maximize the value of a customer’s investment in the company.

3. Possibly involve me in onboarding new customers, answering queries across all service channels, following up with customers, collecting customer feedback, as well as upselling products when appropriate.

4. This service can also be just managing your Social media Inbox to answer queries.

What seller need from the Buyer to get started?

Share with me areas where you are most challenged about and we can talke it from there.

Once we agree you can provide me with the below:

1.Access to the CRM account or List of customers

2.Product information & or scripts

3.Access to customer chat rooms to help resolve complaints live

4.Access to relevant teams to share reports/ complaints/feedback to

5

Esitmated cost is $435.04 & delivery in 14 days

Related Tags

Customer Service Customer Experience Conflict Resolution Product Marketing 

About The Seller

Theresa S. - Customer Service Specialist, from Kenya

Social media management |Customer Service |Project Management

Contact Seller

Frequently Asked Questions

How To Find Right Freelancer?

So here are four main steps to follow when searching for freelancers:
1) Inspect. Before you consider searching for the right freelancer, have a clear vision of what the project is about.
2) Shortlist. Once you've examined each freelancer that is bidding, you can now think about making a short list.
3) Interview.
4) Hire.

How do I contact the seller before I place my order?

Within the service page, you will see a 'Contact Seller' button at right side. We recommend contacting your seller before placing your order, especially if you have specific requirements.

What is freelance service?

Freelance service is any fixed contract service. Designing, tax filing, software development with no full time commitment comes under freelance service.