I can provide remote technical support to your clients.

By Jayjay E.

Technical Support
Philippines

About This Service

I am a Technical Support Representative with 11 years of experience. I am also a QA champion with no attendance issue.

My experience in technical support covers the whole life cycle of a user's stay with the company. This means that I can take care of your customers from the time they purchased your product, to signing in and installing the applications, to troubleshooting connectivity and possible app bugs, through to the cancellation and uninstallation of the apps.

Here's a list of software that I'm familiar with:

Zendesk
SnapEngage
OpenVPN
LogMeIn Rescue (similar to TeamViewer)
Domain Name System (DNS) management tools
Email backend management tools
WordPress

Here's a list of operating systems that I've worked on:

Windows
MacOS
Android
iOS
pfSense
Linux
DD-WRT and other router OS

Here are some tasks that I usually do with my job as a Technical Support Representative:

influences customers to purchase the product or app
helps customers set up the app while ensuring all their networking peripherals are in-check
troubleshoots installation, connectivity, and post-connectivity issues on the app
helps customers with their billing concerns
reports bugs to developers and concerned teams
troubleshoots app bugs and identifies other bug-related problems

I am willing to be trained, and I'd be thrilled to jump-start the next level of my career with you!

What seller need from the Buyer to get started?

Hello!

Please let me know if you need technical support!

Esitmated cost is $10.67 & delivery in 30 days

About The Seller

Jayjay E. - Technical Support, from Philippines

I am a Technical Support Representative with 11 years of experience. I am also a QA champion with no attendance issue.

Contact Seller

Frequently Asked Questions

How To Find Right Freelancer?

So here are four main steps to follow when searching for freelancers:
1) Inspect. Before you consider searching for the right freelancer, have a clear vision of what the project is about.
2) Shortlist. Once you've examined each freelancer that is bidding, you can now think about making a short list.
3) Interview.
4) Hire.

How do I contact the seller before I place my order?

Within the service page, you will see a 'Contact Seller' button at right side. We recommend contacting your seller before placing your order, especially if you have specific requirements.

What is freelance service?

Freelance service is any fixed contract service. Designing, tax filing, software development with no full time commitment comes under freelance service.