Experienced Customer Service Expert
Kenya
I have experience in Customer Service/Customer Support:
ü Over 8 years’ experience in customer service & fund administration (booking trades) for an Asset Management firm, General Insurance & Life Assurance.
ü Expert in handling social media, email communication (transaction as well promotional emails).
ü 4 years handling project administration during implementation of a contact center system and CRM (Customer Relationship Management) system.
ü Experience in using Oracle Siebel CRM and open to learn and adapt to a new system.
My key skills;
a) Excellent in Call Handling.
b) Expert in email communication.
c) Expert in Social Media Customer Experience & SMS conversation handling.
d) Excellent in Reporting for Management – Excel & BI.
e) Excellent in MS PowerPoint and Google Slides.
f) Customer onboarding & document management – Data Capture.
g) Project Management Skills (Requirement gathering, vendor engagement & product testing).
h) Contact Center Systems Administration proficiency.
i) Project Management Skills (Requirement gathering, vendor engagement & product testing).
j) Transaction Processing.
k) In-depth knowledge of investment products (Unit Trust Funds, Wealth Management, Insurance).
l) Great at meeting deadlines.
m) Delivering over and above the client’s expectations.
n) Good at research.
o) Complaints handling and resolution.
p) Fast Learner.
a) Must be a start up.
b) Billed on a weekly basis.
c) Provide access to the work platforms.
Esitmated cost is $1,762.70 & delivery in 30 days
I am an experienced Customer Experience professional with over 7 years in customer service,data entry, social media management, business analysis,complaint management, contact center system set up and customer experience reports and analytics. I hold a Bachelor of Business Management - First Class Honors degree, an Associate of the Chartered Institute of Marketing(ACIM) and Genesys Cloud Certified...
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