Systems and Network Administration:
Maintain and enhance a wide array of computer, network and telecommunication systems IT infrastructure.
Perform administrative and maintenances activities for enterprise applications.
Perform configuration management and monitoring of all equipment.
Administer a wide variety Windows based network services/AD, VMware, Hyper-V, SQL server, SSO integration, Office 365.
Administer a wide variety of cloud applications and infrastructure such as Amazon Web Services, Microsoft Azure and Google Compute
Microsoft Exchange Administration, Office 365.
Collaborate with IT team for disaster recovery planning and implementation.
Active Directory and Microsoft Intune Policy management - develop workstation and user-based policies to implement the security and access rules as determined appropriate.
Guard against viruses, malware, intrusions and other threats through the development and implementation of network, server and endpoint protection measures.
VoIP system administration
Collaborate with 3rd party vendors and consultants on projects and trouble tickets.
General:
Participate in development of IT initiatives.
Support the day-to-day operations of the IT help desk including: monitoring help requests, assigning tasks to appropriate queue or other IT staff, escalating and resolving incidents in a timely manner, following up with customers and ensuring service level agreements are met.
Guide any junior-level staff, temporary personnel or consultants that provide help-desk-related service.
Provide online assistance to employees that are working remotely.
Deploy and support end user systems, including but not limited to: desktop and laptop computers, smartphones and tablets.
Qualifications/Requirements/Skills:
Minimum of 3 years experience in working in an IT environment with a broad scope of knowledge ranging from help desk operations, system administration to network routing and switching.
Ability to train and provide guidance to lower level staff members.
Well versed in Windows server and workstation operating systems.
Experienced with virtualization technologies.
Experienced troubleshooting wired and wireless networks, for both data and voice.
Ability to work on complex problems in which analysis of situations or data requires an in-depth evaluation of various factors.
Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Excellent customer service skills; team oriented.
Strong verbal communication; interpersonal skills, negotiation and influence skills.
Ability to operate with a high-degree of ownership and focus on key objectives.
Flexible; ability to adapt to changing priorities.
Highly organized; able to prioritize multiple tasks
About the recuiterMember since Aug 30, 2017 Adam S.
from Maryland, United States
Candidate shortlisted and hiredHiring open till - Nov 28, 2021
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