IT Managed Services Support Engineer

Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).

Create project plans, design, and implement solutions.

Level 2 and Level 3 support for problems identified with systems and network, acting as an escalation for Level 1 and Level 2 managed services support technicians.

Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedure.

Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.

Standard system administration duties including server install, system / application install and patch management, Windows problem determination and resolution, log analysis.

Configure, test, and maintain LAN equipment including switches, routers, firewalls, and VPN. Identify, diagnose, and resolve network problems including network connectivity and traffic utilization using available network tools in a timely fashion.

Provide Infrastructure services in all areas needed including storage networking, operating system, network security, directory services, server virtualization using system backup and restore, system and network monitoring, and application installation and configuration.

Assist with monthly reports and recommendations for managed services clients. Interface with third party vendors as liaison between client and vendor.
About the recuiter
Member since May 20, 2018
Chatinder Banga
from Berkshire, United Kingdom

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