Ensure fast growth using these techniques



Ensure fast growth using these techniques

If you have an online business, you know the challenges you face to grow your business. To ensure an ongoing growth, you need to follow these simple rules regularly:



Approach on linkedIn and twitter



At some point, you can’t grow without the help of some big players. At this point you need to approach them for the favor you want. The main and basic way to contact is email. Forget it.



Emails are no longer a good medium to approach someone. Because you don’t know if it went un noticed or ignored. The good way to contact and make good network is LinkedIn and Twitter nowadays. Be respectful and direct to the point when you approach them.




Don’t be afraid to contact big players


You seriously understand that the big players can make or break your online businesses. It is good to make them friend. If you hesitate to approach them it would be harmful for your own business. Do not be afraid to contact them. The worst response you can get is a NO, fine, move on to the next. It won’t harm you but if things go right it will give a boost to your business.




Use Quora



The one place where you can get to know influencers and their opinions on almost everything. It is a best platform to gather insights about your business from someone who already done it. Real life experiences of people will give you a deep insight about the things. Make use of it.




Share your knowledge



It is always good to be a good shepherd. People won’t only learn for you but high chances are they will become good customers or at least someone who is curious about your business and strategies. Sharing your knowledge and adding value to someone else’s life is what makes you a good human. You can try writing guest blogs and articles on some other sites active in your field.




Use Social media



You have an online business targeted to online audience. Everyone who is or could be your customer is already on social media. All online consumers use at least one type of social media platform. Advertize on social media to reach maximum number of consumers.

Dushyant Tyagi

Dushyant is a seasoned freelance writer, developer and start-up enthusiast. Apart from front and backend development, his passion for writing makes him an expert in blogging, content writing and generating quality web traffic.

Dushyant Tyagi | Freelance Writer


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A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

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