Required Customer Service freelancer for Customer Service Representative job

Under the direction of the Customer Service Supervisor, the Customer Service Representative provides the best customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, preparing service orders, tracking bids and resolving billing issues in accordance with company policies and procedures.

Primary Responsibilities:

• Handle daily customer support triage, through email, live chat and phone to support web-based products and services.
  
• Interact with customers and troubleshoot problems to provide a high level of customer satisfaction.
  
• Assist customers with best practices for Widen products, product updates, configurations and training.
  
• Communicate technical issues and solutions with customers in non-technical terms while maintaining empathy, courteousness and professionalism.
  
• Document, track, and monitor issues to ensure a timely resolution for the customer.
  
• Interact with other members of all Widen teams to effectively handle internal questions and issues to be resolved.

Skills & Expertise Required

Customer Service