On a day-to-day basis, call center companies can expect to participate in the following activities:
Interact with customers via phone, focusing on process related questions, data entry and navigation.
Research, analyze and determine an appropriate course of action for customers.
Be a positive representative for Intuit and the product; take a caring and empathetic approach to customer interactions.
Articulate how to use the product accurately and efficiently resolve customer inquiries on the first contact.
Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
Act as a technical resource
Capabilities of Top Performing Call Centers for this Program\r
-Outstanding problem-solving skills
-Displays patience, empathy, an ability to manage stress, the ability to work under pressure
-Skilled and efficient in writing and verbal communication
-Provides knowledgeable, friendly and eloquent customer service
-Knowledge and experience with customer service is a plus
Four Weeks: Two hours of instructor led content per day and up to four hours of self paced content.
If chosen for this position you will receive DocuSign hiring documents that needs to be completed upon receipt.
About the recuiterMember since Mar 14, 2020 Bhushan Ashok N
from Alabama, United States