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Required Administrative Support freelancer for Customer Service Manager job
Posted at - Mar 13, 2024
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Our product is a paid monthly membership site. We provide live coaching, access to recordings and a community of 6,000 paying members and global meetups. We help people transform their lives.
We currently have 2 agents on email tickets and 1 on live sales chat. We have one contractor who takes the live weekly session and downloads/uploads the audio and video into the membership site.
Currently I'm managing all of this loosely.
We need a Customer Service Manager to tie all of this together. To set out a customer care manifesto, take care of the entire team, build out a knowledge base, and run weekly meetings to seek improvement and celebrate achievement. We need a strong team and a good leader/manager will help create that.
It does not need to be full-time. Please provide in your bid all your past experiences relating to this. We want to know why this is for you.
About the recuiterMember since Nov 11, 2022 Cajetan Cardos from Brandenburg, Germany