Multiple Remote DLP specialist(s) to assist Customer in the daily operation, configuration and assessment of their DLP product. The specialist will assume a key role in providing ongoing expertise for Customer's tactical and strategic initiatives.
U.S. Candidates Only
Background Check Required
Must be U.S. Citizen
- Advise and contribute to technical projects
- Participate in the planning and execution of any upgrades, deployments, patches or disaster recovery testing of their Solutions
- Perform configuration and environment reviews
- Assist with production planning to minimize risk to the operating environment and Solutions
- Assist with planning, support and evaluations for new features and functionalities within the Solutions
- Provide technical detail and actively participate in the account-planning process and in quarterly business reviews to assess program's status and strategic direction relative to the Customer's business objectives
Stabilize IT Infrastructure:
- Diagnose technical issues encountered with the Solutions
- Monitor and manage escalated Technical Support issues and serve as the single technical point of contact for such escalations
- Assist in monitoring and responding to non-routine activities including, but not limited to, security breaches and attacks
- Assist in the identification and implementation of best practice processes and procedures for installation, configuration and utilization of the Symantec Solutions in a supported environment
- Provide informal knowledge transfer to Customer staff members who cover the management and maintenance of the Solutions
About the recuiterMember since May 20, 2018 Regina Birt
from Georgia, United States