Genesys PureCloud CRM integration

The goal of the project is to integrate our CRM solution with PureCloud.
Agents will login on our CRM solution and use PureCloud as the Contact Center solution.
Tasks:
- Detail all we need to put on the CRM side to integrate withe PureCloud (what information we need to add to each agent)
- Details how to do the single sign on integration with PureCloud (agent login on the CRM and automatically login on PureCloud)
- Detail how to transfer data from PureCloud to our CRM to automatically popup the screen with all customer information.
- Help us with the application used by the agent to answer calls, chats and all interactions integrated with our CRM.
About the recuiter
Member since Mar 14, 2020
Dennis Hall
from Split-Dalmacija, Croatia

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Offer to work on this project closes in 44 days!
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