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Required Customer Service freelancer for Customer Service job

Posted at - Aug 30, 2018

Under the direction of the Customer Service Supervisor, the Customer Service Representative provides the best customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, preparing service orders, tracking bids and resolving billing issues in accordance with company policies and procedures.

Primary Responsibilities:

Handle daily customer support triage, through email, live chat and phone to support web-based products and services
Interact with customers and troubleshoot problems to provide a high level of customer satisfaction
Assist customers with best practices for Widen products, product updates, configurations and training
Communicate technical issues and solutions with customers in non-technical terms while maintaining empathy, courteousness and professionalism
Document, track, and monitor issues to ensure a timely resolution for the customer
Interact with other members of all Widen teams to effectively handle internal questions and issues to be resolved

About the recuiterMember since May 20, 2018 Irvan Dedy
from Polva, Estonia

Skills & Expertise Required

Customer Service 

Candidate shortlisted and hiredHiring open till - Jun 26, 2019

Work from Anywhere
40 hrs / week
Fixed Type
Remote Job

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