Customer Service

Budget

$16.00FIXED

Client

Irvan Dedy Estonia

Status

OpenAug 30, 2018
Under the direction of the Customer Service Supervisor, the Customer Service Representative provides the best customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, preparing service orders, tracking bids and resolving billing issues in accordance with company policies and procedures.

Primary Responsibilities:

Handle daily customer support triage, through email, live chat and phone to support web-based products and services
Interact with customers and troubleshoot problems to provide a high level of customer satisfaction
Assist customers with best practices for Widen products, product updates, configurations and training
Communicate technical issues and solutions with customers in non-technical terms while maintaining empathy, courteousness and professionalism
Document, track, and monitor issues to ensure a timely resolution for the customer
Interact with other members of all Widen teams to effectively handle internal questions and issues to be resolved

Skills & Expertise Required

Customer Service 

Offer to work on this project closes in 31 days!

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