Customer Service




Irvan Dedy Estonia


OpenAug 30, 2018
Under the direction of the Customer Service Supervisor, the Customer Service Representative provides the best customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, preparing service orders, tracking bids and resolving billing issues in accordance with company policies and procedures.

Primary Responsibilities:

Handle daily customer support triage, through email, live chat and phone to support web-based products and services
Interact with customers and troubleshoot problems to provide a high level of customer satisfaction
Assist customers with best practices for Widen products, product updates, configurations and training
Communicate technical issues and solutions with customers in non-technical terms while maintaining empathy, courteousness and professionalism
Document, track, and monitor issues to ensure a timely resolution for the customer
Interact with other members of all Widen teams to effectively handle internal questions and issues to be resolved

Skills & Expertise Required

Customer Service 

Offer to work on this project closes in 31 days!

Submit A Proposal

Share this project with your friends

Freelancers You May Hire

Here are our top professional picks for you to hire

Similar Projects

Customer service specialist

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare more

Hourly, $18.00

Real Estate Virtual Assisant/ Cold...

Please read through then answer question IQ below once done (necessary)

Seeking an experienced Real Estate Telemarketer, excellent with cold calling and appointment setting. Experience more

Hourly, $14.00

Citrix Engineer

Responsible for all maintenance and support of the clients' Citrix XenApp systems.

- Responsible for maintaining Citrix XenApp environment for firm including lawyer, more

Hourly, $20.00


Sales person required to gain clients through email marketing, cold telephone sales and through active leads generated through several websites. Selling a mandatory service all hospitality trades more

Hourly, $14.00

CRM management. Web and newsletter

Someone who can also telemarket and handled the database and send out information to clients

Hourly, $18.00