Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Document knowledge in the form of knowledge base tech notes and articles
Attaining Inbound calls from customers and resolving their queries.
Experience in International Outbound Tech process for more than 6 months is preferred.
Scheduling Live Virtual Classes (LVC), Monitoring the online sessions,
Coordinate with the trainer and trainee for any assistance during the session hrs
Upload all documents, videos in the LMS
LVC communication: Mailchimp mailers, SMS messaging, scheduling reminders, coordinate with students to ensure register and attend LVCs and faculty communication
Coordinating with management, PPT uploading, conducting LVC
Troubleshooting during LVC, ensuring instructors and student access on LMS
Preparing and maintaining LVC Data reporting.
Data analysis, communication via mailers and updating the student engagement across different functions as needed.
Excellent communication skills, Interested in learning new technologies, Solving queries, LMS, LVC, reporting.
Candidate should be flexible in Day Shift/ Rotational Shift/ Night Shift.
Proven working experience in enterprise technical support, IT support or as a technical engineer
Basic knowledge of Unix/Linux systems, utilities, and scripting
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Skills & Expertise RequiredCSS
Project closed for bidding!
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