Remote Access is NOT possible to the unbootable laptop.
Perform successful system image restore from recent Windows 10 System Image on Dell Inspirion 15 5000 series
Hard Drive failure on a Dell Inspirion 15 5000 series laptop with a 2 TB SATA HDD which has left the laptop unbootable. There is a recent Windows 10 System Image taken from a continuously updated Windows 10 OS when the laptop was running (which means it is greater than 1709). There is a System Recovery CD which does boot the laptop into the Trouble Shooting options and System Image Restore. However, the System Image Restore continuously fails after myriad attempts. We suspect something must be done with DISKPART but not sure of exactly what to do. Also if the new HDD needs to have the same exact partition map as the previous disk, we do not know how to extract it from Windows System image. However, it could be something simpler to get the Windows System Image to be restored. We do not know the answer.
The exact messages are: First dialogue box:
Title: Re-image your computer
Message: The system restore failed.
An error occurred while performing the recovery operation. Details
Buttons: Close
NOTE: The word Details is in blue hyperlink text, and upon clicking on it, the second dialogue opens:
Second dialogue box:
Title: Re-image Your Computer
Icon: Red X
Message: No disk that can be used for recovering the system disk can be found. Try the following: 1) A probable system disk may have been excluded by mistake a. Review the list of disks that you have excluded from the recovery for a likely disk. b. Type LIST DISK command in the DISKPART command interpreter. The probable system disk is usually the first disk listed in the results. c. If possible, remove the disk from the exclusion list and then retry the recovery. 2) A USB disk may have been assigned as a system disk. a. Detach all USB disks from the computer. b. Reboot into Windows Recovery Environment (Win RE), then reattach USB disks and retry the recovery. 3) An invalid disk may have been assigned as a system disk. a. Physically detach the disk from your computer. Them boot into Win RE to retry the recovery (0x80042412)
Buttons: OK
NOTE: the specification for the original and replacement drives are shown below. They are the exact size.
Original HDD:
https://www.dell.com/en-us/shop/dell-2tb-54k-rpm-sata-512e-25in-drive/apd/400-aorg/storage-drives-media#polaris-pdMilestone 1: Provide exact commands and solution to perform success Windows Image Restore for Replacement HDD on the current Dell Inspirion 15 5000 series laptop. $50 USD. Milestone released when Windows Image Restore is successful.
Requires expert level windows OS knowledge, laptop/desktop restore recovery (any similar skills), windows desktop administrator.
Remote Access is NOT possible to the unbootable laptop.
About the recuiterMember since May 20, 2018 Ricky Goodall
from Saskatchewan, Canada