World Class Support Team Member Needed

Job Description

Reliable Education are a private company based in Australia that provides training and support to a world-wide audience who want to learn how to sell products on Amazon's platform. We have a tight-knit community of like-minded professional students from over 30 countries and a body of high-quality business education inside our Academy.

We are looking for a 'stand out from the crowd' individual to join our amazing globally based Support Team providing world class service to our prospective and current students.

Honesty and integrity are at our core and we genuinely want all our students to succeed.

We also encourage our students to self serve which helps them on their entrepreneurial journey.

With this in mind we need to expand our Support Team, in particular we are looking for a new Team Member so that our Support coverage is maximised.

Role:

Home based customer service/sales via email
Some telephone support required at times
Answering student and prospective student emails
Maintaining/following processes for student approval
Maintaining and updating existing Google Spreadsheets/docs
Working inside our software that manages our sales funnel
Maintaining our online Academy with new descriptions/lessons
Training new members of the team when necessary
Tracking payments
Assisting with moderating our Private Facebook group
Assisting with data collection for our Marketing
Flexible position with a view to more hours where necessary/if the role develops

Skills Needed (Required)

World class customer service (with our core values at heart)
Marketing experience/skills
Excellent organisational skills
Understanding of sales techniques
Knowledge of email marketing
Ability to adapt to new platforms/apps that we integrate to our business
Understanding of Slack
Understanding of Asana
Google Docs/Sheets knowledge
Data Collection
Excellent time management skills
Be able to work on own initiative
Be able to work to a process with having an understanding of when to customize
English as a first language with excellent written skills
Able to work within a global team (via Zoom)
Excellent interpersonal skills
A knowledge of Amazon preferred but not essential
Management skills
Attention to detail
Must have fast and reliable internet connection

Attributes:

An inquisitive mind
Must be pro-active
Able to take initiative
A quick learner who is able to apply information that has been learnt
Must be able to multi-task at speed
Able to work away from a 'Corporate' mindset
Unassuming confidence
Flexibility
A need to want to help good people do great things in their lives
Able to cross train to other areas

We are offering full training including one-on-one online meetings, with our full Academy content available to the right candidate.

Please note we will only consider applicants who have English as their first language.

If you have the skills and attributes we need in our World Class team and would like to apply - in the first line of your response please say the word 'Rhino'.