Angelica

ABOUT ME

I started my career in customer service as a Receptionist at blue water day spa after 11 months i left the company because i want to enhance my skills and knowledge. I applied for a marketing associate at the Anako Philippines corporation and I was hired, after 1 year I was promoted as a business development associate, it was a great experience working with them, they really help me to enhance my skills and knowledge, but after 2 1/2 years working with them I realized that I want to enhance my customer service skills and decided to work with BPO company. My first job as customer service was Dispute account specialist at Sitel Phils Corp. Eventually, I transferred to fraud department and became Fraud, Identity Specialist. After 2 1/2 years, that particular department transferred to a different location which is far away from my home, and I found a new role with Teleperformance. I have been there, as Mastercard Customer Care, after 6 months, i gained the promotion to Priority Service Specialist. My role includes prioritized customer emergency request via email, contacting banks for verification and do follow up to customer via outbound call, after a year the department dissolves. After teleperformance i was hired by HGS as American express customer service which includes up-selling of the products, after 1 year I decided to leave the company, because I decided to try working from home for better security and have a hassle free environment.

SKILLS