Angelica May
Customer Service
Philippines | Asia/Manila (USD)
Full-time : 30+ hrs/week
ABOUT ME
EXPERIENCE
12/2016 – 06/2017
STORE SALES STAFF, GOLDEN ABC, INC.
● Assisting in cleaning and maintenance of the store.
● Maintain shelf organization and stocking.
● Run the till, make sales, and answer customer's questions.
● Maintain current knowledge of market prices for store items.
11/2017 – 09/2019
COLLECTIONS AGENT, RMS COLLECT PHIL'S. INC. (IQOR PHILIPPINES)
● Communicating with customers to resolve delinquent accounts and collect payment on debts.
● Negotiate payment plans that eliminate debt or a payment option that is manageable for the customer to prevent the account from falling into further delinquency.
● Keep detailed records of all customer communications, payment plans that customers have agreed to, and amounts paid for the next representative to use as another tool.
10/2019 – 07/2020
COLLECTIONS AGENT AND CUSTOMER SERVICE, ALORICA PHILIPPINES
● Take ownership of customer issues
● Escalate unresolved issues to the appropriate internal teams
● Collect prompt and accurate feedback from customers
● Document knowledge in the form of solution articles
● Master the use of a helpdesk software