Cristopher F.

ABOUT ME

Software and hardware, such as application problems, printing or network connectivity issues.Recommended and performed actions to correct problems based on knowledge of system. Researched and provided confident, accurate solutions to user problems on a timely basis.Evaluate and prioritize tickets effectively escalating and documenting all support calls to a higher level. Maintain the call tracking system and KB through the input of resolutions to issues and/or tracking issues that are escalated to a higher level.Acquired and maintained a highly competent knowledge of relevant products, current support policies, and methods of support delivery.Provided application support for all firm applications including document management software, user accounts in AD, firm images.

SKILLS