Francis S.

ABOUT ME

I'm recently associated with Upwork formerly oDesk as a Marketplace Quality Rep. I assist clients and freelancers with Profile and Policy concerns through email. Previous Experience: Senior Service Specialist (Escalation Banker) at JPMORGAN CHASE since 2009. I handled the General Customer service line and escalated concerns from frontline telephone bankers. My years of experience allowed me to learn how to think out of the box, have a sense of urgency and how to treat customers fairly. I mostly handled customer complaints, online banking issues, fee reversal requests, inaccurate account setup correction, discussing products features and benefits and account opening over the phone. With in-depth knowledge in MS Office and basic computer troubleshooting. I'm also an expert graphic artist. I created logos, icons, banners, posters, brand identity and illustrations since 2007. I have advanced knowledge with Adobe Illustrator, Adobe Photoshop, Adobe After Effects, Adobe Premiere, Sketchbook Pro and 3Ds Max.

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Escalation Banker

JP Morgan Chase - Mar, 2019 to Mar, 2014, BGC, Taguig City, Philippines

TRIDG Trading and Construction

Graphic Designer - Nov, 2017 to present, Quezon City, Philippines

EDUCATION HISTORY

Associate's degree, Nursing

(2005 - 2007) The Philippine Women's University

RATINGS AND RECOMMENDATIONS ON TOOGIT