Gerald P.

ABOUT ME

Hi!

My name is Gerald. I worked as a Chat Specialist in one of the top online flower shop in US which is 1800-Flowers.com for 3 years. Handled order entry, issue resolution and know how to handle emotions of the customers.

I'm currently working as Chat Billing Specialist in one of the top internet, cable, phone and security service provider in US which is Comcast/Xfinity. Handling billing concerns, setting up expectation and basic troubleshooting(internet, cable, phone).

If you will give me a chance to become part of your team, I'll show you how customer service works. Providing information and resolution are basic ways of handling customers concern. However, putting your self in to their shoes can turn out frustration in to satisfaction. I'm experienced in driving emotions of the customers and can turn out bad news in to an exceptional resolution. I know how to properly set up an expectation that leads to customers satisfaction.

Looking forward to become part of your team. Have a good day!

Regards,
Gerald Pacis

SKILLS