Jordz Van O.
Data Analyst, Marketing and Advertising
Philippines | Asia/Manila (USD)
Full-time : 30+ hrs/week
ABOUT ME
I have more than 3 years of experience providing excellent customer service and meeting standards and performance expectation. I also have an experience in Marketing and Advertising. I have a passion for customer service and I can create innovative solutions to keep customers committed to your brand and have them coming back for more. I help companies drive profits and improve their reputation through innovative customer service solutions, never saying no, and not closing an interaction until satisfaction is achieved. I gained all the knowledge and capability through my previous jobs, training and call center experience. I am fast learner, committed to customer and client satisfaction, managing customer conflicts and complaints. I have good communication skills focused on understanding customer needs and developing resolutions. Proven ability to grasp product knowledge to rapidly address customer questions and complaints. Able to stay calm when confronted with angry customers and defuse tense situations. Understanding of customer psychology to more effectively problem-solve.