Janice L.

ABOUT ME

Experienced customer service professional that can help you succeed in providing quality service to your customers. Tech savvy, highly motivated, organized and detailed with over 30 years in retail banking. Has experience in leading a team, achieving results and building relationships to grow your business. Knowledgeable in Microsoft Office (Excel, Word, PowerPoint, Outlook), Google Suites (Sheets, Docs, Drive), drafting correspondences, data entry, email handling, and bank reconciliation. I possess excellent communication skills with the ability to tactfully handle sensitive situations. I am highly confidential and handle matters with professionalism. I am skilled in problem solving, critical thinking, with great time management. I have the ability to work independently and the capability to be flexible and versatile. I am a fast learner able to adapt to the fast changing challenges in the online world. Great with computer and online programs. Knowledgeable in social media (Facebook, Twitter and Instagram). For the high level of customer service I provided at my current place of employment, I received acknowledgements for Best of the Best, Employee of the year, Service Champion and Service Coach of the year. I am a native English speaker, fluent in my language with basic Spanish which I learned in high school. I tend to be a perfectionist and I invite you to allow me the opportunity to work with you and showcase my skills and to help you be successful in your business. Looking forward to working with you. Thank you for taking the time to view my profile!

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Service and Support Officer

Bank of Nova Scotia - Feb, 1988 to present, Jamaica

EDUCATION HISTORY

Bachelor of Science, Business Administration

(2005 - 2011) University College of the Caribbean

Certificate of Completion, Excel: creating and Managing Invoices

(2020 - 2020) LinkedIn Learning

Certificate of Completion, Editing and Proofreading Made Simple

(2020 - 2020) LinkedIn Learning

Certificate of Completion, Wordpress.com Essential training

(2020 - 2020) LinkedIn Learning