A dynamic IT professional with more than 2 years as Document Controller, 2 years as secretary in Oil and Gas company, 3 years as a Technical Helpdesk Representative, 6 months as Admin Assistant, and almost one year in a Recruitment Agency. I am a very dedicated and hardworking professional who is eager to learn new things and is willing to share knowledge with others. Major strengths in coaching, monitoring and customer service skills for Technical Helpdesk Representative. I also handle pressure, handles documentations, filing of papers/documents, and other clerical works. Adequate knowledge in computer hardware and software (OS, Offices, PDF, among others), knowledge in computer networking especially in LAN and WIFIi, knowledge in troubleshooting on phone, assist subscriber in their problem with their internet connection whether dial up or broadband, a fast learner and determined to work and can work under pressure.