I've been in the BPO industry since 2007 and have had experiences under the technical support and customer service fields under different BPO companies. I supported phone, email, and chat channels.
Having been a frontliner for multiple companies myself, I was given the opportunity to coach and develop several teams into providing the best customer service with the client's business in mind.
Technical Support:
* AT&T DSL
* AOL
Customer Support:
* Amazon
* Ebay