Marwan
customer service specialist
Malaysia | Asia/Kuala_Lumpur (USD)
Full-time : 30+ hrs/week
ABOUT ME
hey there,
i took a look at your offer iam really ave the ability and the experience to handle such task
I am enthusiastic , hard worker reliable and patient individual .I have over 2 years experience in satisfying customer needs with a positive attitude and providing them with the correct information efficiently with a high quality service to various companies. I am skilled in communicating with customers in a friendly and a professional way over phone and E-mails.
I am also experienced in various CRM Systems including Zendesk. Am a quick learner and always eager to master new systems
I am well versed in English. I am highly organized person with a strong ability to multi-task and prioritize. Always aiming for an outstanding communication and relationship building and having strong phone and verbal communication along with active listening
My experience include:
Worked for Companies like Vodafone ,Altice USA , MedicareUSA
- Customer Service Supervisor for 3 Months
- support chat and phone representative
- Managing a large account of clients and acting as their main point of
contact for solving their queries. .
- Achieving KPIs.
- Maintaining customer satisfaction.
- Identify customers needs and act upon them
- Meeting monthly targets.
looking forward to work with you!