Melkin Rajareeg A.

ABOUT ME

 12 years of experience in distributed IT Infrastructure Technical operation services
 2+ years of experience in Application deployment and Management
 5+ years of experience in managing Wintel Incidents, Problems, Changes, Patches and Projects
 1.5 years of experience in Capacity and Performance Management
 .5 Years of experience in Wintel RFS Projects
 L4 – Vmware, L3 – Windows, L2 – Network, L2 – Hardware troubleshoot, and L1 – Project Management
 Vmware - ESXi 5.x,6.x., VCenter 5.x,6.x, Datacenter virtualization, vRealize Operations
 Windows - 2016, 2012(R2), 2008, 2003; DNS, DHCP, AD, Cluster
 Capacity and Performance Management – Windows, Vmware, AIX, DB2, Tier-1,2,3 SAN Storage
 Security Application - Symantec, MacAfee, Trend Micron
 Backup - Symantec Net Backup, CA Arc Backup
 Tools - ITSM, BMC Remedy, Service Now, Patrol, IBM SRM & WSUS
 Project Management – ITIL, Prince2
 Manage day to day operations of the services rendered based on ITIL framework
 Act as a SPOC for clients for all aspects of service Delivery
 Produce monthly reporting activity and explain any abnormal systems with respect to capacity and performance
 Coordinate and implement change records as a result of trouble tickets
 Adhere to all the account specific technical as well as general process / procedures
 Ability to work seamlessly with distributed cross-functional teams to achieve success on behalf of customers
 Excellent communication and interpersonal skills, Ability to prioritize and multitask
 Maintain system availability as per multiple Service Level Agreements
 Reduce costs where expedient to do so without impacting service availability
 Identify and recommend improvements to existing processes
 Task oriented, self-initiated and objective driven
 Able to work with minimum supervision as well as perform under pressure and meet tight deadlines

SKILLS